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Customer success manager • tacoma wa
Customer Solutions Manager
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Customer Solutions Manager
Make an Impact as a Leader in Service Excellence!
At FloHawks, we've proudly served our community for over 50 years with industry-leading plumbing, septic, and environmental services. We're now looking for a high-energy, people-first Customer Solutions Manager to elevate our service teams and fuel our next phase of growth. If you're a natural leader with a passion for developing people, streamlining operations, and ensuring every customer experience is exceptionalthis is your opportunity to lead with purpose and drive results in a fast-paced, mission-driven environment.
Compensation : $85k to 95K + BONUS!
Location : 16207 Meridian Ave E, Puyallup
What You'll Do :
- Lead, coach, and mentor our Customer Service and Service Advisor teams to meet and exceed business goals.
- Drive revenue and job count growth across all service lines : Septic, Storm Water, Drain Cleaning, Plumbing, and Electrical.
- Oversee hiring, onboarding, and continuous training for your teams.
- Maintain 97%+ customer satisfaction through service excellence and relationship management.
- Provide oversight of back-office operations, including billing, reporting, and payroll coordination, ensuring accuracy, timeliness, and process integrity.
- Monitor performance through weekly and monthly reporting, goal setting, and ongoing coaching.
- Collaborate cross-functionally with Dispatch, Operations, and Leadership to ensure smooth scheduling, workflow, and resource planning.
- Champion internal communication and process improvement across teams.
- Uphold company valuesSafety, Integrity, Accountability, and Customer Focusin all team and customer interactions.
What You Bring :
Why Join FloHawks?
Ready to Lead? Send us your resume and a short introduction explaining why you're the right person for this pivotal role.