Customer success manager [h1.location_city]

Engineering Manager, Data Pipelines and Integrations

Over 7,500 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood : Go, React, Ember and AI help us ship fast and scale with confidence.

We're looking for a thoughtful, driven Engineering Manager who can lead our Data Pipelines and Integration team to ship ambitious work and grow through it - while helping us raise the bar on what great engineering leadership looks like. You'll coach engineers, drive clarity in ambiguous situations, and ensure the team follows through on big goals.

What We Value

Ownership You follow through on commitments and create clarity when things are murky. You're motivated by impact - not just intention - and you hold yourself and others accountable to getting the work done.

Leaders Who Drive Impact

You inspire and empower your team to deliver meaningful value to customers. You prioritize collaboration and growth, creating an environment where high-impact results thrive.

A Healthy Skepticism For "The Way Things Are Done" You bring rigor and creativity. Best practices matter - but never more than forward motion.

What You'll Do

• Lead your team to deliver real customer value by owning projects end to end
• Foster a culture of knowledge sharing and collaboration to help everyone grow
• Make confident decisions in ambiguous situations and drive work forward
• Partner with other departments to align engineering efforts with customer success
• Champion AI tools to help the team prototype faster and ship smarter
• Advocate for the customer perspective in technical decision-making and prioritize solutions that solve real user needs
• Drive impact through others by delegating thoughtfully, coaching intentionally, and creating the conditions for your team to lead work forward.

What We're Looking For

Compensation & Benefits

We believe in transparency. Starting salary for this role is $175,000 - $245,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave , unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.

Our Process

No gotchas, no trick questionsjust a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join Us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyoneapply now.