serp_jobs.breadcrumb.workplace_remote Customer support serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Customer support • carlsbad ca
serp_jobs.last_updated.last_updated_variable_days
Carlsbad CA Onsite 5 days / week.The Support Desk Analyst is responsible for providing efficient timely and high-quality Level 1 technical support to end-users of Callaway information systems.Per...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
NGEN is the largest IT services program for the Navy.Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Mari...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative.The Customer Service Representative interacts with customers by answering product and service questions and suggesting information about other products and services....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30)
Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
This IT helpdesk role is the first-line support person for IT at Upper Deck.This position involves onsite and remote troubleshooting of user computers issues.
The ideal candidate is proficient in tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Tri-City Medical Center has served San Diego County's coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Vuori is redefining what athletic apparel looks like : built to move and sweat in but designed with a casual aesthetic to transition into everyday life.
We draw inspiration from an active coastal Cal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Books seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year.Books ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.
Plus, your co-workers are awesome!.Dav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Team Manager | Contact Center Operations (Seasonal).Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses.
Wide range of shifts, including evenings and weekends.Starting at $38 / hour +...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
On behalf of our client, Procom is searching for a Customer Service role.This position is an onsite position at our client's Oceanside, California office.
Customer Service - Job Description : .This ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Viasat, we're on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more.At Taskrabb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Do you thrive on solving complex technical challenges and helping others succeed? As a Specialist, Technical Support at Watkins Wellness, you'll be the trusted expert behind the scenes with our cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Support Desk Analyst
Apptad IncCarlsbad, California, USAserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Desktop Support Technician
LeidosEncinitas, CA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
SandvikVista, CA, USserp_jobs.job_card.full_time
Desktop Support Analyst
ViaSatCarlsbad, CA, United Statesserp_jobs.job_card.full_time
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour
GL1Oceanside, Californiaserp_jobs.filters.remote
serp_jobs.job_card.part_time +1
- serp_jobs.job_card.promoted
Store Support
Home Depot (Retail)Encinitas, CA, USserp_jobs.job_card.full_time
Desktop Support Technician
The Upper Deck Company, LLCCarlsbad, CA, United Statesserp_jobs.job_card.full_time
IT SUPPORT TECHNICIAN
Tri-City Healthcare DistrictOceanside, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Agent
VuoriCarlsbad, CA, USserp_jobs.job_card.full_time
Customer Technical Support Representative - Part Time
WileyCalifornia, USAserp_jobs.filters.remote
serp_jobs.job_card.part_time
- serp_jobs.job_card.promoted
Customer Service
LowesEncinitas, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Support Technician
Dave & BusterCarlsbad, CA, United Statesserp_jobs.job_card.full_time
District Support Pharmacist
CVS HealthOceanside, CA, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Customer Service Associate
WalmartOceanside, CA, USAserp_jobs.job_card.full_time
Customer Support Manager Tax REMOTE (Seasonal)
JDA TSGCarlsbad, CA, USserp_jobs.filters.remote
serp_jobs.job_card.full_time +1
Customer Service
ProcomOceanside, CA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Desktop Support Analyst
ViasatCarlsbad, CA, United Statesserp_jobs.job_card.full_time
Customer Support Supervisor
TaskRabbitCalifornia, USserp_jobs.filters.remote
serp_jobs.job_card.full_time
Technical Support Specialist
MascoVista, CA, United Statesserp_jobs.job_card.full_time
Support Desk Analyst
Apptad IncCarlsbad, California, USAjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExceptional Customer Service soft skills Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite Working knowledge of Mac / OS X and iOS Working knowledge of Active Directory and Microsoft Windows domain environments Able to install setup configure troubleshoot and optimize basic to moderately complex systems & components Experience with Microsoft Office 365 user administration Able to recognize and analyze system issues on a working level and identify resolutions or required escalations Basic knowledge of ERP technologies and platforms SAP optional but preferred Able to recognize understand and troubleshoot system performance warnings alerts and errors. Basic understanding of requirements and techniques for integrating disparate systems or technologies. Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment Basic understanding of 3rd party application support and troubleshooting. Strong logic problem-solving along with specific attention to detail Experience with multifunction printers scanners Minimum basic working knowledge of network concepts; DNS DHCP IP MAC addresses. Minimum 2 years of IT Support Desk experience Relevant IT Certifications such as A Microsoft and customer service training optional but preferred This position is on-site 5 days in our Carlsbad CA office Work is performed in a designated professional office workstation and environment Extensive use of office equipment to include computer calculator copier fax and other business-related machines and software The employee may be required to stand sit crouch walk and bend / conform in uncomfortable positions for varying periods of time
Job Title : Support Desk Analyst
Job Duration : 6 Months Long term
Job Location : Carlsbad CA Onsite 5 days / week
JOB OVERVIEW
The Support Desk Analyst is responsible for providing efficient timely and high-quality Level 1 technical support to end-users of Callaway information systems.
ROLES AND RESPONSIBILITIES
- Perform computer operational maintenance which includes the ability to install setup configure troubleshoot and optimize client computer systems peripherals and components
- Consistently demonstrate professional and superior customer service and interpersonal skills / soft skills
- Communicate clearly and effectively with teams peers and customers
- Create and update incidents within ticket tracking system including detailed incident and resolution information
- Configure and support anti-virus / anti-malware software and promptly address any reported security breaches
- Update existing documentation as needed and create standard operating procedures and support KBs
- Maintain assets (i.e. laptops workstations mobile devices etc.) and update inventory lists
- Support new hire account creation computer set-up and user orientation as needed
- Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
- Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
- Comply with department standards service level agreements and process and procedures as required by IT SOX and security compliance
- Maintain and enhance knowledge of our business and industry
- Supports termination process account disabling asset reporting to HR asset collection license recovery etc.
- Uses the company s ITSM system to record thorough notes and to completely document customer interactions in the tickets created on their behalf
- Manages tickets via the Support desk dashboard to ensure that time to first response SLAs are met
- Regularly monitors the Support Desk ticketing queue to triage tickets and monitors / prioritizes for ticket aging
- Appropriately escalate incidents affecting more than a few people and / or multiple sites to Management as per the company s escalation matrix.
- Performs all other duties as assigned by the Technical Lead Supervisor and / or Manager
COMPETENCIES (Knowledge Skills & Abilities)
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)
Key Skills
IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support
Employment Type : Full Time
Experience : years
Vacancy : 1