serp_jobs.breadcrumb.workplace_remote Customer support serp_jobs.h1.location_city

Overview

You are the first point of contact for customers to call and email. As a key member of a support-oriented team, you prioritize troubleshooting equipment and guiding customers through diagnosing device issues. With each interaction, you deep dive into account history to identify potential problems and educate customers on operating their emergency phones. You enjoy building knowledge across equipment and processes, learning local code requirements, and spotting phone line or power issues. You help customers solve their puzzles by organizing information and taking all pieces together.

Who We Are

Established in 1989 and a four-time winner of DFW Top Workplaces (2020-2023), Kings III is a growing, dynamic company. We are on a mission for changefor our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and 25% have been with us 5+ years. We seek creative employees who love opportunities for continuous learning and growth, value innovation, and pursue excellence. We celebrate change and are always looking for ways to improve.

What Youll Do

• Engage with customer and colleague inquiries via phone and email in an empathetic, customer-centric way
• Interact with multiple software platforms to investigate accounts
• Keep detailed records of customer interactions, issues, and resolutions
• Troubleshoot and diagnose emergency phone hardware and programming issues
• Schedule service appointments
• Review internal maintenance requests
• Educate and empower customers to prevent future issues
• Collaborate and communicate with other departments
• Perform other duties as assigned by supervisor / manager

What Youll Bring

What We Do

Our mission is simple : we provide critical communications services to help people in distress.

Core Values

By living our mission and Core Values, Kings III creates opportunities and helps reduce risk, liabilities, and costs for businesses daily.

Whats In It For You

Kings III is an Equal Opportunity Employer and maintains a drug-free workplace. We do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Position Details

Note : This description reflects the current responsibilities and requirements but may be subject to change at the company's discretion. Get notified when a new job is posted.

#J-18808-Ljbffr