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Customer support • cincinnati oh

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Lead Customer Support Operations Analyst

Lead Customer Support Operations Analyst

TekionCincinnati, Ohio, USA
[job_card.full_time]
Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
B2B Customer Support Representative I

B2B Customer Support Representative I

Shorr Packaging Corp.Cincinnati, OH, United States
[job_card.full_time]
Together, We Own it! Start your employee owner journey with Shorr Packaging.The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Remote Customer Support Associate

Remote Customer Support Associate

TurboTaxCincinnati, Ohio
[filters.remote]
[job_card.full_time]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more][last_updated.last_updated_1_day]
  • [promoted]
  • [new]
Customer Service Representative (Office and Administrative Support)

Customer Service Representative (Office and Administrative Support)

Altec Industries, Inc.Cincinnati, Ohio, United States
[job_card.full_time]
The primary responsibility of the Customer Support Representative is to deliver efficient and congenial assistance to our clients. This position entails personal, telephonic, and electronic communic...[show_more][last_updated.last_updated_variable_hours]
Customer Support Specialist

Customer Support Specialist

Alphabe Insight IncCincinnati, Ohio, USA
[job_card.full_time]
This role is ideal for someone who thrives on problem-solving enjoys engaging with clients and is committed to delivering premium support. You will serve as the primary point of contact ensuring inq...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Specialist

Customer Support Specialist

QuickTeamCincinnati, OH, US
[job_card.full_time]
Our client installs and maintains EV charging stations for commercial properties.Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoot...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Service Team Leader (Front End Support Manager)

Customer Service Team Leader (Front End Support Manager)

Whole FoodsCincinnati, OH, US
[job_card.full_time]
Provides overall leadership to the Store Support team.Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance...[show_more][last_updated.last_updated_variable_days]
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Florence, Kentucky
[filters.remote]
[job_card.part_time] +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Engineer

Customer Support Engineer

VirtualVocationsCincinnati, Ohio, United States
[job_card.full_time]
A company is looking for a Customer Support Engineer who will bridge communication between customers and technical teams. Key Responsibilities Serve as a primary technical contact for customers, i...[show_more][last_updated.last_updated_30]
  • [promoted]
Amazon Customer Support and Operations Specialist

Amazon Customer Support and Operations Specialist

DreamHireCincinnati, OH, US
[job_card.full_time]
Amazon Customer Support And Operations Specialist.We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Specialist to join our team. In this role, you will be res...[show_more][last_updated.last_updated_30]
  • [promoted]
Italian Customer Support

Italian Customer Support

SpeakitCincinnati, OH, US
[job_card.full_time]
Are you ready to be part of a global leader in the jewelry industry, renowned for crafting timeless and iconic pieces loved worldwide? We are looking for fluent Italian speakers to join our custome...[show_more][last_updated.last_updated_30]
Customer Support Assistant

Customer Support Assistant

Blue Print OutCincinnati, OH, United States
[job_card.full_time]
In this role, you will provide exceptional service to clients by addressing inquiries, resolving issues, and maintaining a professional and friendly demeanor. Your ability to communicate effectively...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Remote Customer Support Advisor

Remote Customer Support Advisor

Spade RecruitingCincinnati, OH, US
[filters.remote]
[job_card.full_time]
Spade is looking for a customer service specialist.This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal c...[show_more][last_updated.last_updated_30]
Customer Service Team Leader (Front End Support Manager)

Customer Service Team Leader (Front End Support Manager)

Whole Foods MarketCincinnati, Ohio, US
[job_card.full_time]
Provides overall leadership to the Store Support team.Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Store Support

Store Support

Home Depot (Retail)Cincinnati, OH, US
[job_card.full_time]
Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Representative - Covington

Customer Support Representative - Covington

FidelityCovington, Kentucky, United States
[job_card.full_time]
Job Description : Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Customer Support Representatives,...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer support and payment agent

Customer support and payment agent

SoftermiiCincinnati, OH, US
[job_card.full_time]
Customer Support And Payment Agent.We're looking for a Customer Support and Payment Agent for our client.Our client Milliorize provides end-to-end platforms and services for the iGaming industry.Ou...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support Manager (Remote : CET 3 hours)

Customer Support Manager (Remote : CET 3 hours)

CyntegrityCincinnati, OH, US
[filters.remote]
[job_card.full_time]
Join Cyntegrity, one of the leading clinical trial risk management technology providers in the industry.We're proud of our bespoke and highly rated MyRBQM Portal and MyRBQM Academy brands.If you wa...[show_more][last_updated.last_updated_30]
Lead Customer Support Operations Analyst

Lead Customer Support Operations Analyst

TekionCincinnati, Ohio, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About Tekion :

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers / dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

Preferred on site in Cincinnati but will consider remote

Job Description

Tekion is seeking a proactive and strategic

  • Team Lead Customer Support Operations
  • to join our growing Operations team. This role is pivotal in both day-to-day management and driving continuous improvement initiatives across the support function.

As Team Lead you will provide operational oversight guidance and mentorship for analysts while partnering with cross-functional leaders to optimize efficiency and elevate the customer experience. Youll steward the execution and refinement of multi-program functionsincluding Workforce Management (WFM) Quality Assurance (QA) SOP Documentation Queue Management and the integration of AI-driven solutions.

Roles and Responsibilities :

  • Directly oversee a team of Customer Support Operations Analysts providing coaching development and performance management.
  • Coordinate and monitor multiple support programs such as Workforce Management (WFM) Quality Assurance (QA) SOP Documentation Queue Management and AI-driven process improvement initiatives.
  • Act as a subject matter expert and escalation point for operational challenges troubleshooting issues across support processes and tools.
  • Monitor key operational metrics (ticket volumes resolution time CSAT etc.); analyze trends and implement improvement plans.
  • Lead the design maintenance and continuous improvement of SOPs across programs.
  • Collaborate with cross-functional teams (Support Product Engineering AI / ML teams) to enhance tools workflows and customer experience.
  • Ensure QA programs are effectively executedcalibrating across reviewers synthesizing feedback and upholding excellence in support interactions.
  • Partner with workforce analysts to optimize resource allocation scheduling and workforce analytics for multiple queues and product lines.
  • Drive automation and AI adoption initiatives partnering with Development / AI analyst to pilot assess and operationalize new technology.
  • Support major incident response effortscoordinating communications resource shifts and post-mortem analysis.
  • Deliver regular operational reporting and updates to management and key stakeholders.
  • Foster a culture of collaboration knowledge sharing and innovation within the team.
  • Support hiring onboarding and training of new team members as needed .

    • Qualifications :

  • 35 years of experience in customer support operations or similar environments with at least 12 years in a supervisory lead or project / program ownership capacity.
  • Strong analytical organizational and problem-solving skills.
  • Proficiency with data reporting and visualization tools (Excel SQL Power BI / Tableau etc.).
  • Hands-on experience with customer support / ticketing systems WFM and QA tools.
  • Proven ability to deliver results through othersmentoring coaching and motivating teams.
  • Excellent communication cross-functional collaboration and stakeholder management skills.
  • Experience with designing and maintaining operational documentation and SOPs.
  • A track record of leading or participating in technology-driven transformation (AI automation etc.) in a support environment is a plus.

    • Preferred Skills :

  • Experience supporting high-growth SaaS software or technology environments.
  • Familiarity with process improvement methodologies
  • Prior experience managing remote or hybrid teams.

    • Sponsorship

  • Please note that visa sponsorship is not available for this position.

    • Perks and Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical dental and vision coverage
  • Great benefits including unlimited PTO parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies
  • Be part of an early stage hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies everything is home-grown and built ground-up
  • A dynamic work environment with a strong sense of community and collaboration
  • The open and transparent culture that encourages innovation rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development

    • Current Tekion Employees Please apply via Greenhouse Internal Job Board

    Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

    For more information on our privacy practices please refer to our Applicant Privacy Notice h e re .

    Required Experience :

    IC

    Key Skills

    Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

    Employment Type : Full Time

    Experience : years

    Vacancy : 1