Customer support serp_jobs.h1.location_city

Job Description

We're seeking a proactive and customer-centric Customer Success Representative (CSR) to join our growing team. As a CSR, you will be the primary contact for customers post-sale, responsible for onboarding, relationship management, and driving product adoption and satisfaction. This position offers clear career development paths in customer-facing, account management, or leadership roles. You'll work closely with Account Managers, Product, and Support teams to ensure customers receive maximum value and support from our solutions.

Key Responsibilities

• Customer Onboarding : Guide customers through product onboarding, training sessions, and initial implementation.
• Relationship Management : Build long-term relationships, serving as a trusted advisor and main point of contact for assigned accounts.
• Customer Health Monitoring : Track customer engagement, product usage, and satisfaction metrics to proactively spot risks and opportunities.
• Issue Resolution : Respond to inquiries, troubleshoot problems, and ensure swift resolution of concerns.
• Feedback Collection : Gather customer feedback, advocate for their needs internally, and contribute suggestions for product / process improvements.
• Expansion & Retention : Identify upsell, cross-sell, or renewal opportunities with existing customers, collaborating with Sales or Account Managers.
• Education & Enablement : Educate customers on new features, updates, and best practices through calls, webinars, and documentation.
• Internal Collaboration : Work with Support, Product, and Sales teams to deliver a seamless customer experience.
• Reporting : Maintain accurate notes and activity records in CRM. Track KPIs such as satisfaction, retention, and churn.

Requirements

Required Qualifications

Core Competencies

Benefits

Career Growth & Development

Compensation & Benefits