You'll provide top-notch support to our clients, resolving their issues with patience and expertise.We offer a rewarding work environment with competitive benefits and the flexibility of working fr...[show_more][last_updated.last_updated_variable_days]
Remote Customer Support Associate
LC GROUPFort Lauderdale, FL, US
[filters.remote]
[job_card.full_time]
We are seeking a motivated and reliable.Remote Customer Support Associate.This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enj...[show_more][last_updated.last_updated_1_day]
[promoted]
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[job_card.full_time]
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[job_card.full_time]
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Field Customer Support
Johnson ControlsMiramar, FL, United States
[job_card.full_time]
Build your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, place...[show_more][last_updated.last_updated_variable_days]
Customer Service
Glass Doctor®Oakland Park, FL, United States
[job_card.full_time]
Glass Doctor is looking for a Customer service Rep.Lauderdale / Oakland Park location.The right candidate MUST HAVE PREVIOUS GLASS, AUTO PARTS OR SERVICE INDUSTRY EXPERIENCE.Must possess the followin...[show_more][last_updated.last_updated_variable_days]
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[job_card.full_time]
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[promoted]
Customer Service
Platinum Coastal Group IncAventura, Florida, USA
[job_card.full_time]
Entry Level Customer Service Representative.Please note that this is an on-site role so a commute Monday through Friday is required.
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[promoted]
Customer Service Support Entry Level
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[job_card.full_time]
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[job_card.part_time] +1
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WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour
GL1Miami Gardens, Florida
[filters.remote]
[job_card.part_time] +1
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
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[promoted]
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LowesFort Lauderdale, FL, United States
[job_card.full_time]
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[job_card.full_time]
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QualfonRemote, Florida, US
[filters.remote]
[job_card.part_time]
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[job_card.full_time]
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[job_card.full_time]
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Job Summary / Company : Join our dynamic team as a fully remote Customer Support Specialist and make a real impact! You'll provide top-notch support to our clients, resolving their issues with patience and expertise. We offer a rewarding work environment with competitive benefits and the flexibility of working from home.
Responsibilities :
Provide remote customer support and resolve issues to the end user’s satisfaction.
Answer incoming calls and requests from clients and staff within Service Level Agreements (SLAs).
Monitor ticket dashboards and process tickets assigned to the support queue within SLA timeframes.
Determine the source of errors by reviewing procedures and actions taken by users.
Execute user setups, password resets, and resolve error messages.
Walk users through performing diagnostic procedures.
Communicate solutions effectively and document them for future reference.
Perform software updates, Apple iOS updates for iPads.
Configure, troubleshoot, and test iPads and related devices.
Demonstrate a strong commitment to helping customers in a fast-paced, highly visible environment.
Work collaboratively in a team environment to deliver excellent customer care.
Communicate possible application enhancements and bugs to development.
Train customers on how to utilize our devices, services, features, and additional services.
Special projects assigned as needed.
Qualifications :
Excellent communication and interpersonal skills to build rapport with clients.
Ability to manage multiple accounts while maintaining attention to detail.
Familiarity with CRM and ticketing software
Exceptional customer service skills and phone etiquette.
Knowledge of Wi-Fi fundamentals.
Basic knowledge of networking, including internet, IP addressing.
Minimum of 1-3 years of experience in customer service, IT Help Desk, or similar role.
Proficiency with Apple iPad iOS applications installation and configuration