Customer support h1.location_city

Description

• Bachelor’s Degree or equivalent experience
• 5+ years of relevant administrative or mission support experience
• Experience supporting facilities, maintenance, or program operations
• Proficiency in Microsoft Office Suite
• Ability to obtain and maintain a DHS Background Investigation/Public Trust clearance

Responsibilities:

• Serve as facilitator for meetings and working sessions, including agenda preparation, tracking action items, documenting meeting minutes, and distributing meeting summaries
• Support Sector Mission Support activities, including coordination with Facility and Infrastructure Managers, Facility Operations Managers, Project Managers, and Contracting Officer Representatives
• Provide comprehensive administrative support to management, including travel coordination, document preparation, correspondence routing, and task tracking
• Track and report data within government systems of record, including TRIRIGA (or replacement systems)
• Maintain purchase logs, track funding actions, and coordinate with financial management personnel on balances and payments
• Assist with research on equipment and vendors, inventory tracking, and documentation management
• Prepare monthly Maintenance & Repair (M&R) Coordination reports outlining project status, costs, scope, modifications, and percent complete
• Maintain and update contract files, quality assurance/quality control documentation, and electronic and physical records
• Load completed documents into appropriate government systems and ensure records accuracy and completeness
• Generate standard and ad-hoc reports for management review
• Provide cross-training to new contractor personnel as requested
• Support coordination of meetings, logistics, and communication among internal and external stakeholders
• Ensure all documentation and data entries meet quality control standards and reporting timelines

Skills, Knowledge and Expertise:

• Meeting facilitation and documentation
• Maintenance & Repair (M&R) coordination and reporting
• Administrative and executive support
• Data tracking and reporting
• Real property and facilities documentation support
• Financial tracking and purchase log management
• Quality assurance/quality control documentation
• Government systems data entry and management
• Communication and stakeholder coordination
• Document management and records control

Benefits: