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Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGOdessa, TX, US
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Team Manager | Contact Center Operations (Seasonal).Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses. Wide range of shifts, including evenings and weekends.Starting at $38 / hour +...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Store Support

Store Support

The Home DepotOdessa, TX, US
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Job DescriptionPosition Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative

Customer Service Representative

AmazonOdessa, TX, USA
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Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Service Representative

Customer Service Representative

Border StatesOdessa, TX, US
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Customer Service Representative.Be part of a growing, successful company in an exciting and challenging field.Border States is 100% employee-owned, which means you're empowered to make decisions, f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
TurboTax Online Customer Support Agent

TurboTax Online Customer Support Agent

TurboTaxOdessa, Texas
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As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Representative

Customer Service Representative

Family DollarOdessa, TX, USA
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Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative

Customer Service Representative

U-HaulOdessa, Texas
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University, Odessa, Texas 79764 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Odessa, Texas
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Store Support

Store Support

Home Depot (Retail)Odessa, TX, US
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Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Support Rep

Sales Support Rep

Republic National Distributing CompanyOdessa, TX, US
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Location : Midland, TX, US, 79701 Odessa, TX, US, 79761 Lubbock, TX, US, 79403.Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service

Customer Service

LowesOdessa, TX, United States
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Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Seasonal Support Driver

Seasonal Support Driver

United Parcel ServiceOdessa, TX, US
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As a seasonal support driver (SSD), you'll deliver packages to communities and businesses in the comfort of your own vehicle. This is a friendly, physically active role, so you'll need to enjoy fast...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Support Teacher

Support Teacher

Primrose Schools ®Apache Corporation, TX, US
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As a Support Teacher at Primrose School of Apache Corporation located at 413 Veterans Airpark Lane Midland, TX 79705 you will help young minds explore, discover and understand the world around them...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Support Driver

Sales Support Driver

DoverOdessa, TX, US
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The Sales Support / Driver role will be responsible for the pickup and delivery of materials to and from customer work sites. Essential Duties and Responsibilities include : .Pickup & Delivery of materi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Service Associate

Customer Service Associate

WalmartOdessa, TX, USA
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Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Route Sales Support Driver

Route Sales Support Driver

VestisOdessa, TX, US
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The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Temporary Retail Sales Support

Temporary Retail Sales Support

MauricesOdessa, TX, US
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Temporary Retail Sales Support.As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America.We inspir...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Desktop Support Technician II

Desktop Support Technician II

Edoxx BrainsOdessa, TX, United States
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Edoxx Technical Services LLC is a US Company based in Houston, Texas, with access to +350 highly experienced and advanced Engineers and Technicians delivering know-how and expertise in Civil, Mecha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Customer Service

Customer Service

KFCOdessa, TX, US
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We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Manager Tax REMOTE (Seasonal)

Customer Support Manager Tax REMOTE (Seasonal)

JDA TSGOdessa, TX, US
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Team Manager | Contact Center Operations (Seasonal)

Remote U.S. | Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses

Opportunity Highlights :

  • Wide range of shifts, including evenings and weekends.
  • 100% Remote work in the U.S.
  • Growth potential
  • Starting at $38 / hour + incentives
  • Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.

A dedicated hardwired Ethernet connection is required.

Candidates with Contact Center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred.

JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience.

On a Typical Day, you will :

  • Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
  • Monitor and evaluate team to identify and provide mentoring and coaching.
  • Implement policy updates through training and change control processes.
  • Identify areas for process improvement at the individual and team level.
  • Analyze daily / weekly / monthly team performance data and deliver performance feedback.
  • Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting.
  • Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
  • Escalate customer callbacks as needed.
  • Carefully document and keep accurate records of team-related activities​.
  • Ensure team members meet milestones during onboarding and training periods.
  • What you bring to the role :

  • A passion for customer support and improving the customer experience
  • 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals.
  • Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
  • A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)
  • What We Provide :

  • Seasonal / flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
  • W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives.
  • Work from early November through the end of April 2026, averaging 40+ hours a week.
  • Comprehensive training and support from our management team, who are committed to helping you excel in this role.
  • Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
  • The opportunity for employment growth within JDA TSG.
  • We need folks who can work the entire season (through the end of April). Can you commit?

    APPLY NOW!

    About JDA TSG :

    Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

    JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law.

    Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.