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Customer support Jobs in Orlando, FL

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Customer support • orlando fl

Last updated: 16 hours ago

Automation Controls, Customer Support

Rockwell AutomationOrlando, FL, US
Full-time

The Automation Controls, Customer Support professional*** ***is an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and aut... Show more

Entry-Level Virtual Customer Support Specialist

AILOrlando, FL, US
Full-time
Quick Apply

Entry-Level Virtual Customer Support Specialist AO .Globe Life | Work From Home | Entry Level | Training & Mentorship Provided Work Arrangement:.Remote / Work From Home Location:  U.Based ... Show more

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IMT Support Specialist

The Los Angeles Film SchoolWinter Park, FL, United States
Full-time

Provide timely and effective technical support to students, faculty, and staff by troubleshooting and resolving hardware, software, network, and workstation issues.The IT Specialist ensures technol... Show more

Remote Customer Support Representative

SYDIERAorlando, Florida, United States
Remote
Full-time

Rooted Talent Solutions | Remote Customer-Service Opportunities.Rooted Talent Solutions is building a professional network of remote customer-service representatives who are passionate about creati... Show more

Customer Service

Sunwave Energy LlcORLANDO, FL, US
$16.00 hourly

Únete a Nuestro Equipo como Asistente de Servicio al Cliente!.Disponibilidad los dias Sabados .En Sunwave Energy, nos dedicamos a convertir los hogares en espacios más eficientes y estamos apasiona... Show more

Program Support Supervisor

Bridges InternationalOrlando, FL, United States
Full-time

Progress your career with Florida's largest and fastest growing Community Re-Entry services provider.Bridges International is the oldest and most successful private non-profit provider of re-entry ... Show more

Customer Support Travel Agent

Vacation AdvertiserOrlando, FL, US
Full-time
Quick Apply

Customer Service & Travel Support Specialist  Location:.Washington DC, Maryland, Virginia (Remote) Are you looking for a flexible opportunity that allows you to work from home, learn valua... Show more

Configuration Support Analyst – Support Services

OracleOrlando, Florida, US
Full-time

Position must be performed on U.Ability to obtain the appropriate government security clearance is required.Must be based in one of the following locations:.The Configuration Support Analyst config... Show more

Support Staff

UNO Pizzeria - Orlando, FLOrlando, FL, US
Part-time

At UNO, we invented the deep dish pizza — you’re welcome.Our team believes in our brand and in the success of one another.We have amazing food, craft beer and cocktails, and a loyal guest following... Show more

Customer Service

JRN Inc.Orlando, FL
Full-time
Quick Apply

When you join the KFC Brand, you join our Family! Our KFC Family takes pride in our high quality standards,.We have a passion for people - not.KFC company-owned or independent franchisee restaurant... Show more

Customer Support Resolution Specialist - *Training Class - August 24th*

Bob's Discount FurnitureOrlando, FL, US
Full-time

The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism.This role focuses ... Show more

Reservation Support Representative

Alegria Travel ServicesOrlando, Florida, United States
Remote
Full-time
Quick Apply

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests.This position focuses on provi... Show more

Customer Support Agent

Acorn StairliftsOrlando, FL, US
Full-time

Customer Support Agent – Full-Time (On-Site).To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude... Show more

Senior Director of Customer Support (Marine or RV Industry Required)

RegalOrlando, FL, United States
Full-time

Senior Director of Customer Support.Regal Boats is seeking a strategic and operationally driven Senior Leader Director of Customer Support to lead and elevate the full customer support lifecycle, i... Show more

Remote Customer success / support operations Evaluator - AI Trainer ($80-$120 per hour)

MercorAltamonte Springs, Florida, US
$80.00 hourly
Remote
Full-time

About the role We are hiring expert Evaluators in **Customer success / support operations** to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, ... Show more

Customer Support Representative – Travel & Accommodations

Destination CareersOrlando, Florida, United States, 32801
$45,000.00–$75,000.00 yearly
Full-time +1

Customer Support Representative Travel & Accommodations.Work From Home | Flexible Hours.We’re seeking customer-focused individuals to support clients with travel accommodation bookings.In this remo... Show more

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Pine Castle, Florida
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Customer Support - Medical Transportation Client

Arise Virtual SolutionsOrlando, Florida
Remote
Full-time

Work From Home: Support a Medical Transportation Client Through the Arise® Platform.Interested in earning extra income without leaving your home? The Arise® Platform connects you with remote custom... Show more

 • Promoted

Client Support Specialist

TSRMaitland , Florida
Temporary

Consult with clients to deliver a comprehensive solution.Guide and drive the client towards the best solution for their business needs.Analyze existing systems, interface requirements, business pro... Show more

Direct Support Professional

SevitaOrlando, FL, United States
$15.00 hourly
Full-time

Full-Time Afternoons/Evenings Groveline Orlando, FL 32810 $15.Hour Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and de... Show more

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Automation Controls, Customer Support

Automation Controls, Customer Support

Rockwell AutomationOrlando, FL, US
30+ days ago
Job type
  • Full-time
Job description

The Automation Controls, Customer Support professional*** ***is an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and authorized distributors. You will assist the embedded Rockwell engineering team and may also be in the rotation for back up on call support. Additionally, you will assist with parts management and provide back up support for the Program Manager. You will report directly to the Rockwell Program Manager and work onsite at the customer site in Orlando, FL.

Your Responsibilities:

  • On-Site support and troubleshooting of product-level issues on Rockwell Automation (RA) technologies (PLCs, HMI, VFDs & other motor control components)
  • Assist the customer to maintain control system health (firmware updates, OS patching, program backups, etc.)
  • Support the on-site engineering team with small project execution involving PLC, HMI and VFD migrations/conversions
  • Handle repair management for Allen Bradley Components
  • Coordinate and process repair transactions, while managing repair orders to ensure required turnaround times are met
  • Provide live tracking for all assets repaired or managed
  • Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
  • Provide daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software
  • Make component lifecycle mitigation recommendations
  • Develop SOP's associated with the repair process
  • Identify process improvements regarding the MRO/repair process with focus on site reliability
  • Develop relationships with the main customer partners to identify the customer's goals. Create program metric reports using RA software and other tools that meet customer requirements
  • You will be responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided
  • Maintain customer automation installed base data and network infrastructure
  • Occasionally will work nights and weekends

The Essentials - You Will Have:

  • Bachelor's degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future for this job opening.

The Preferred - You Might Also Have:

  • 5+ years of relevant experience
  • Bachelor's degree in a Technology Field, Business Administration, Supply Chain Management, Finance or similar
  • Strong problem-solving and commercial skills
  • Basic knowledge of storeroom operations, logistics, purchasing, maintenance, and order management
  • Experience with Microsoft Word, Excel and PowerPoint
  • Create and lead presentations for the client and partners
  • Experience assessing severity of support requests and escalate based on severity
  • Experience working within an ERP system software environment
  • Familiarity working with SAP, Microsoft DDS, and Power BI

What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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