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Customer support • overland park ks

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Customer Support Specialist

Customer Support Specialist

KegmilKansas City, MO, US
[job_card.full_time]
About Kegmil : Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving internationa...[show_more][last_updated.last_updated_variable_days]
Customer Support Analyst

Customer Support Analyst

SafetyCultureKansas City, MO, US
[job_card.full_time]
We’re a global tech company, just not the kind you’re picturing.Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better.A...[show_more][last_updated.last_updated_variable_days]
TurboTax Online Customer Support Agent

TurboTax Online Customer Support Agent

TurboTaxKansas City, Kansas
[job_card.full_time]
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading,...[show_more][last_updated.last_updated_30]
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Customer Support Specialist

Customer Support Specialist

JarboOlathe, KS, United States
[job_card.full_time]
Summary - Customer Support Specialist.Join a high-performing Customer Service team with one of the leading commercial construction contractors based in Olathe, KS. We're looking for motivated, custo...[show_more][last_updated.last_updated_variable_days]
Customer Support Analyst

Customer Support Analyst

MarleeKansas City, US
[job_card.full_time]
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About the company Fast-track your career with the Marlee Talent Pool.We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by ...[show_more][last_updated.last_updated_30]
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Customer Support Specialist

Customer Support Specialist

HeartFlowKansas City, MO, US
[job_card.full_time]
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.The flagship productan AI...[show_more][last_updated.last_updated_variable_days]
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Customer Support Specialist

Customer Support Specialist

SteadilyOverland Park, KS, US
[job_card.full_time]
Steadily is an insurance technology company that specializes in rental property insurance for landlords.We're Series B, just over 130 people, manage $20B in risk, and are intent on becoming the wor...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

Rally House9401 Renner Road, Lenexa, KS 66219, United States of America
[job_card.full_time]
The Customer Support Specialist will report to the Customer Technical Support Manager.The primary focus of this role is to provide a great customer experience by staying current on our function’s t...[show_more][last_updated.last_updated_30]
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Internal Job Customer Support Specialist

Internal Job Customer Support Specialist

Great Day ImprovementsKansas City, MO, US
[job_card.full_time]
Champion Window - Customer Support Specialist.As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintai...[show_more][last_updated.last_updated_30]
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Customer Support Associate I

Customer Support Associate I

ResMedKansas City, MO, US
[job_card.full_time]
The Customer Support Associate is a full-time position reporting to the Customer Support Manager and is part of the Customer Services Department. You will receive specialized product and industry tr...[show_more][last_updated.last_updated_variable_days]
Service Writer / Customer Support Representative

Service Writer / Customer Support Representative

Clarke Power ServicesKansas City, MO, United States
[job_card.full_time]
Parts & Service Customer Support Representative.Parts & Service Customer Support Representative.Do you have experience working with diesel engines, parts and service? Do you have excellent customer...[show_more][last_updated.last_updated_1_day]
Customer Support Coordinator - SaaS

Customer Support Coordinator - SaaS

IntelligenceBankKansas City, MO, United States
[job_card.full_time]
IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 countries, IntelligenceBank uses AI ...[show_more][last_updated.last_updated_30]
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Customer Support Specialist

Customer Support Specialist

TVH Parts Holding NVOlathe, KS, United States
[job_card.full_time]
Full-time | USA Sales | Location - Olathe, KS | Schedule : 10 : 00am - 7 : 00pm Monday through Friday.As a Customer Support Representative, you will be the primary point of contact for our valued custom...[show_more][last_updated.last_updated_30]
Customer Site Warehouse Support

Customer Site Warehouse Support

FastenalOlathe, KS, United States
[job_card.full_time]
Fastenal - Distribution / Warehouse [Material Handler / Freight Handler] As a Customer Site Warehouse Associate at Fastenal, you'll : Facilitate the movement of product through the customer site; Oper...[show_more][last_updated.last_updated_30]
Customer Support Supervisor

Customer Support Supervisor

HAARSLEVLenexa, KS, US
[job_card.full_time]
Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to c...[show_more][last_updated.last_updated_30]
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Customer Support Specialist - Treasury

Customer Support Specialist - Treasury

Commerce BankKansas City, MO, United States
[job_card.full_time]
Building a career here is more than just steps on a ladder.It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken c...[show_more][last_updated.last_updated_30]
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Customer Support Engineer

Customer Support Engineer

VirtualVocationsKansas City, Missouri, United States
[job_card.full_time]
A company is looking for a Customer Support Specialist to enhance customer experience by providing technical support and engineering solutions. Key Responsibilities Triaging customer issues and de...[show_more][last_updated.last_updated_30]
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Customer Service Support Lv1

Customer Service Support Lv1

Tech DigitalOlathe, KS, US
[job_card.full_time]
Customer Service Support 1 Customer Enabling.The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execu...[show_more][last_updated.last_updated_30]
Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)

Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)

Watchmen Security ServicesKansas City, MO, US
[job_card.full_time]
To see if you are a good fit, please complete our compatibility survey here.Customer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch). Raytown, Missouri (On-Site, In P...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

KegmilKansas City, MO, US
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  • [job_card.full_time]
[job_card.job_description]

Customer Support Specialist

About Kegmil : Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving international clients, and strongly backed by Mitsubishi Electric (a world-leading manufacturer of products ranging from home electronics to satellite systems, headquartered in Japan).

Our cloud-based, AI-enabled Field Service Management solution is #1 amongst B2B clients in Southeast Asia and is adopted across various industries such as Elevator & Escalator, Data Center, Medical Equipment, Defence & Aerospace, Marine Offshore, etc.

Our offerings expand to Enterprise Resource Planning (ERP) systems integration and deployment - including Inventory Management Systems (IMS), HR Information Systems (HRIS), Customer Relationship Management (CRM), Procurement Systems and others.

Location : HCMC or Remote

Job Type : Full-time

Job Description : We are looking for a dedicated Customer Support Specialist who is passionate about providing solutions and enhancing user experience through expert support and proactive engagement. This role requires a keen interest in technology, a deep understanding of our products, and the ability to troubleshoot and communicate effectively across multiple platforms.

Responsibilities :

  • Customer Interaction : Provide support to users across multiple channels, ensuring high-quality assistance with a proactive approach.
  • Product Expertise : Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.
  • Problem Solving : Exhibit strong problem-solving skills with the ability to find effective workarounds for user issues.
  • Issue Reproduction : Attempt to reproduce reported issues, clarify with users when incidents are not bugs, and coordinate closely with the development team to resolve production issues aggressively.
  • Customer Onboarding : Understand customer needs thoroughly, set up tenant environments, and guide new users on how to effectively utilize the platform.
  • Feedback Management : Collect and analyze customer feedback, providing detailed reports to enhance product development and support.
  • Organizational Skills : Manage multiple tasks and priorities efficiently, maintaining a high level of organization and attention to detail.
  • AI Tools : Utilize artificial intelligence tools to augment support processes and improve customer interaction.
  • Language and Communication : Demonstrate excellent command of the English language, both in writing and speaking.

Requirements :

  • Passion for technology and strong willingness to learn continuously.
  • Experience in customer support or a related field, with a track record of solving complex customer issues.
  • Excellent problem-solving skills and the ability to operate independently to find solutions.
  • Experience in managing customer interactions across various communication channels.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Open-minded and growth-oriented, with a strong desire to contribute to team and product development.
  • Proficiency in using AI tools to enhance customer support tasks is preferred.
  • Qualifications :

  • Bachelor's degree in a relevant field (e.g., Business Administration, Information Technology) or equivalent practical experience.
  • Strong interpersonal and communication skills.
  • Proficient in English (English command must be good)