Customer support [h1.location_city]
[job_alerts.create_a_job]
Customer support • overland park ks
- [promoted]
Customer Support Specialist
KegmilKansas City, MO, USCustomer Support Analyst
SafetyCultureKansas City, MO, USTurboTax Online Customer Support Agent
TurboTaxKansas City, Kansas- [promoted]
Customer Support Specialist
JarboOlathe, KS, United StatesCustomer Support Analyst
MarleeKansas City, US- [promoted]
Customer Support Specialist
HeartFlowKansas City, MO, US- [promoted]
Customer Support Specialist
SteadilyOverland Park, KS, USCustomer Support Specialist
Rally House9401 Renner Road, Lenexa, KS 66219, United States of America- [promoted]
Internal Job Customer Support Specialist
Great Day ImprovementsKansas City, MO, US- [promoted]
Customer Support Associate I
ResMedKansas City, MO, USService Writer / Customer Support Representative
Clarke Power ServicesKansas City, MO, United StatesCustomer Support Coordinator - SaaS
IntelligenceBankKansas City, MO, United States- [promoted]
Customer Support Specialist
TVH Parts Holding NVOlathe, KS, United StatesCustomer Site Warehouse Support
FastenalOlathe, KS, United StatesCustomer Support Supervisor
HAARSLEVLenexa, KS, US- [promoted]
Customer Support Specialist - Treasury
Commerce BankKansas City, MO, United States- [promoted]
Customer Support Engineer
VirtualVocationsKansas City, Missouri, United States- [promoted]
Customer Service Support Lv1
Tech DigitalOlathe, KS, USCustomer Support Coordinator / Dispatcher (Administrative Support, Scheduling, Dispatch)
Watchmen Security ServicesKansas City, MO, USCustomer Support Specialist
KegmilKansas City, MO, US- [job_card.full_time]
Customer Support Specialist
About Kegmil : Kegmil is a holistic solution provider of mission-critical Enterprise Systems, with a spike in Field Service Management software-as-a-service. We are a global team serving international clients, and strongly backed by Mitsubishi Electric (a world-leading manufacturer of products ranging from home electronics to satellite systems, headquartered in Japan).
Our cloud-based, AI-enabled Field Service Management solution is #1 amongst B2B clients in Southeast Asia and is adopted across various industries such as Elevator & Escalator, Data Center, Medical Equipment, Defence & Aerospace, Marine Offshore, etc.
Our offerings expand to Enterprise Resource Planning (ERP) systems integration and deployment - including Inventory Management Systems (IMS), HR Information Systems (HRIS), Customer Relationship Management (CRM), Procurement Systems and others.
Location : HCMC or Remote
Job Type : Full-time
Job Description : We are looking for a dedicated Customer Support Specialist who is passionate about providing solutions and enhancing user experience through expert support and proactive engagement. This role requires a keen interest in technology, a deep understanding of our products, and the ability to troubleshoot and communicate effectively across multiple platforms.
Responsibilities :
- Customer Interaction : Provide support to users across multiple channels, ensuring high-quality assistance with a proactive approach.
- Product Expertise : Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.
- Problem Solving : Exhibit strong problem-solving skills with the ability to find effective workarounds for user issues.
- Issue Reproduction : Attempt to reproduce reported issues, clarify with users when incidents are not bugs, and coordinate closely with the development team to resolve production issues aggressively.
- Customer Onboarding : Understand customer needs thoroughly, set up tenant environments, and guide new users on how to effectively utilize the platform.
- Feedback Management : Collect and analyze customer feedback, providing detailed reports to enhance product development and support.
- Organizational Skills : Manage multiple tasks and priorities efficiently, maintaining a high level of organization and attention to detail.
- AI Tools : Utilize artificial intelligence tools to augment support processes and improve customer interaction.
- Language and Communication : Demonstrate excellent command of the English language, both in writing and speaking.
Requirements :
Qualifications :