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Customer support Jobs in Philadelphia, PA

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Customer support • philadelphia pa

Last updated: 12 hours ago

Customer Support Coordinator

RICOCHET MANUFACTURINGPhiladelphia, PA, US
$50,000.00 yearly
Full-time

In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experi... Show more

Work From Home Customer Support Agent – Flexible Schedule

Turbotax USAWestmont, New Jersey
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Customer Service Support Associate - Bob Squad

Bob's Discount FurniturePhiladelphia, PA, US
Full-time

Customer Service Support Associate - Bob Squad.Join Bob's Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the c... Show more

Customer Support Representative - Work from Home - TurboTax

TurboTaxCamden, New Jersey
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Remote Customer success / support operations Evaluator - AI Trainer ($80-$120 per hour)

MercorPhiladelphia, Pennsylvania, US
$80.00 hourly
Remote
Full-time

About the role We are hiring expert Evaluators in **Customer success / support operations** to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, ... Show more

Remote Customer Support Representative / Live Chat Agent

AudacyPhiladelphia, Philadelphia, US
$27.00 hourly
Remote
Full-time

Remote Customer Support Representative / Live Chat Agent.Audacy, a leading digital media company specialising in audio entertainment, is seeking a dedicated and professional Remote Customer Support... Show more

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Camden, New Jersey
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Health Support Specialist / Care Support Specialist

ANGEL CARE HOME COMPANION SERVICEScherryhill, NJ, US
$19.00 hourly
Part-time

Health Support Specialist / Care Support Specialist.In this role, you will make a difference in the lives of seniors and people with disabilities by enhancing their quality of life.Responsibilities... Show more

CUSTOMER SUPPORT SPECIALIST

JonesbororealtycompanyPennsylvania, Pennsylvania, United States
Remote
Full-time
Quick Apply

Job Title: Customer Support Specialist.We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Specialist.As a Customer Support Specialis... Show more

Customer Support Specialist

Calm Water and BathCherry Hill Township, NJ, USA
$40,000.00 yearly
Full-time +1
Quick Apply

With multiple positions available, we're looking for individuals who can communicate clearly, stay organized, and help homeowners feel confident about taking the next step in their remodeling journ... Show more

Customer Support Manager

Alphabe InsightPhiladelphia, PA, United States
$53,000.00 yearly
Full-time

SkillBridge Academy is a forward-thinking professional development organization committed to empowering individuals and organizations through high-quality training solutions, innovative learning pr... Show more

Customer Support Manager

LeonardoPhiladelphia, PA, United States
Full-time

Manage selected Leonardo Philadelphia Corporation Customer fleets in the North, Central and South American market.The CSM will serve as a customer advisor, service accountable representative and su... Show more

Veterinary Customer Support Representative

Innovetive Petcarephiladelphia, pa, US
Full-time
Quick Apply

Do you have a passion for animals and a talent for delivering exceptional customer service? We're looking for a compassionate, organized Veterinary Client Service Representative to be the welcoming... Show more

Technical Support Specialist - Exam Support (Weekends)

NBMEPhiladelphia, PA, USA
$50,981.00 yearly
Full-time
Quick Apply

Technical Customer Support Specialist.In this role, you will be the first point of contact for medical educators, administrators, and examinees-guiding them through our platforms and ensuring a sea... Show more

Customer Support Representative

PeopleJoyPhiladelphia, Pennsylvania, United States
$48,000.00 yearly
Full-time

We're Hiring: Customer Support Representative (CSR).PeopleJoy provides managed education benefits software for employers committed to their people and their purpose.As workforce expectations shift ... Show more

Support lead

Five BelowPhiladelphia, PA, United States
Full-time

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more

Desktop Support

Sunrise Systems, Inc.Philadelphia, PA
Full-time
Quick Apply

Duration: 12 months of contract.Seeking a Field Engineer with 1–3 years of computer support experience.Responsible for installing, diagnosing, maintaining, and servicing desktops, laptops, printers... Show more

Customer Support Agent (SaaS Helpdesk) - Philadelphia

FastmailPhiladelphia, PA, US
$62,499.00 yearly
Full-time
Quick Apply

Fastmail team in our Philadelphia office.You’ll be joining our team of friendly experts behind every customer interaction.You’ll spend your days crafting thoughtful responses that solve problems, a... Show more

 • New!

Senior Clinical Content Consultant – Pharmacist (Surveillance & Customer Support)

UpToDate, Inc.PA, Philadelphia, USA
Full-time

Hybrid - 8 days a month in the office (see locations on the posting).Wolters Kluwer Health has an exciting opportunity for a pharmacist to join a team of dynamic, innovative pharmacists, physicians... Show more

Community Support Staff

Tailored Support Services LlcPhiladelphia, PA, US
$20.00 hourly
Part-time

Pay increase based on performance.We are seeking compassionate and dedicated Community Support Staff to provide personalized care and assistance to individuals with intellectual and developmental d... Show more

People also ask
Customer Support Coordinator

Customer Support Coordinator

RICOCHET MANUFACTURINGPhiladelphia, PA, US
7 days ago
Salary
$50,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We’re looking for a Customer Support Coordinator to join our team and be an integral part of our customers’ journey. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. This is not a call center position. While talking with customers is necessary, much of the work is processing detailed Excel-base order forms and exchanging emails with customers.

Reporting directly to our Customer Support Manager, you will be responsible for reviewing all details on customer orders to smoothly transition then into our production process. This role entails engaging in daily conversations – whether face-to-face, over the phone or via email - with internal and external customers to verify product specifications and record all order details. Strong communication skills with attention to detail and the ability to work independently are essential. Candidates must be comfortable working both independently and as part of a team, with a proven ability to thrive in either setting.

Responsibilities
  • Process and manage incoming orders with precision for protective clothing from customers using Excel, Word, Inventory system and cutting machine software.
  • Learn all product lines to review order specifications to ensure compliance with product configurations and customer requirements.
  • Prepare orders for collaboration with purchasing, design, finance, and production to ensure smooth order fulfillment.
  • Create production identifier documents; garment labels using specialized software and printer; and prepare shipping labels and order tracking through UPS
  • Maintain accurate records of customer interactions and transactions.
  • Communicate with customers via email regarding order status, changes and timelines.
  • Routinely send dealer invoices, verifying pricing and information.
  • Address warranty issues and customer returns via return material authorization process with the ability to lift 20-30lbs periodically to move garments.
  • Follow, update, and maintain procedures when applicable.
  • Support periodic physical inventories, counting components for protective clothing.
  • Other duties as assigned
Qualifications
  • Associate’s degree; or equivalent combination of experience, education, and training.
  • 2+ years of experience in customer service working with a technical product with detailed specifications, order processing and administrative support.
  • Proficiency in Microsoft Excel – comfortable with moving data, formulas, and conditional formatting (test will be required)
  • Strong written communication skills and analytical skills with attention to detail.
  • Ability to work independently and manage multiple priority projects with strict deadlines.
  • Experience working in Microsoft Outlook – managing a shared mailbox.