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Customer support Jobs in San Jose, CA

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Customer support • san jose ca

Last updated: 15 hours ago

Product Support Manager, Shopping Product Support Excellence

CompliancePointSunnyvale, CA, United States
Full-time

Product Support Excellence Role.We are part of Product Support Excellence within gUP (gTech Users and Products), dedicated to delivering exceptional service while advocating the consumer perspectiv... Show more

Customer Trainer

IntuitiveSunnyvale, CA, United States
Full-time

The Customer Trainer will report directly to the Training Manager for their region.This training professional will deliver da Vinci System technology training and facilitate surgeon-led training fo... Show more

Technical Support Engineer

ThinkingAISunnyvale, California, United States
Full-time

This role requires professional fluency in Mandarin Chinese.We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform.This role is customer-facing... Show more

Customer Engineer

NeuroSparkSanta Clara, California, United States, 95054
$130,000.00–$150,000.00 yearly
Full-time
Quick Apply

NeuroSpark builds and operates a high-performance AI inference platform that helps enterprises run large language models faster, cheaper, and at scale.Inference infrastructure is the foundation the... Show more

Customer Support Associate

TradeJobsWorkforce95106 San Jose, CA, US
Full-time

We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p... Show more

 • Promoted

Support Engineer

HcltechSan Jose, CA, United States
Full-time +1

Looking for a Supply Chain Specialist to support procurement and inventory of internal hardware assets and the movement of equipment between laboratories, storage locations, and operational sites.T... Show more

School Support Associate

BrightBeeSan Jose, CA, United States
$23.50 hourly
Full-time +1

BrightBee School Support Associate.Want a job where you actually make a difference?.As a BrightBee School Support Associate, you'll work within the San Jose area.The School Support Associate is ver... Show more

IT Helpdesk Support

CrackaJack Digital Solutions LLCSanta Clara, CA, US
Full-time
Quick Apply

Santa Clara, CA (Full-Time Onsite) 📄 Contract: Long-Term Contract 💼 Experience: 6+ Years As a core member of our IT team, you will: Provide Expert Technical Assistance: Serve a... Show more

Retail Runner/ Customer Support

PrideStaffSanta Clara, CALIFORNIA, US
$20.00–$23.00 hourly
Temporary
Quick Apply

Retail Runner/Customer Pick-Up.Monday - Sunday, 9:30 am-7:30 pm.At least 6 months of work experience.We are excited to share a new opportunity for a Retail Runner/Customer Pick-Up located in.This p... Show more

 • Promoted • New!

Product Support Manager, Shopping Product Support Excellence

GoogleSunnyvale, CA, United States
Full-time

Product Support Manager, Shopping Product Support Excellence.We are part of Product Support Excellence within gUP (gTech Users and Products), dedicated to delivering exceptional service while advoc... Show more

Customer Trainer

Intuitive SurgicalSunnyvale, CA, United States
$101,900.00–$146,500.00 yearly
Full-time

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at.We’re a team of engineers, clin... Show more

Customer Support Representative

KellySan Jose, California, US
Permanent

Customer Service / Project Coordinator.We are seeking a detail-oriented and customer-focused professional to coordinate customer orders from intake through production and delivery.This position pro... Show more

Customer Engineer

Applied MaterialsSanta Clara, CA, United States
$42.50–$58.90 hourly
Full-time

Field Service Engineer [Customer Engineer].Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip... Show more

Retail Runner/ Customer Support

PrideStaffSanta Clara, CALIFORNIA, US
$20.00–$23.00 hourly
Temporary

Retail Runner/Customer Pick-Up.Monday - Sunday, 9:30 am-7:30 pm.At least 6 months of work experience.We are excited to share a new opportunity for a Retail Runner/Customer Pick-Up located in.This p... Show more

Direct Support Professional

CAL HOPE SERVICESsan jose, CA, US
$20.00 hourly
Full-time +1

Cal Hope Services is seeking dependable, compassionate, and motivated.Direct Support Professionals (DSPs).Supported Living Services program.We provide high-quality, person-centered support to adult... Show more

DIRECT SUPPORT PROFESSIONAL

Jay Nolan Community ServiceSunnyvale, CA, United States
$20.25–$23.00 hourly
Full-time

Direct Support Professional (DSP).Schedule: Monday, Tuesday, Thursday 9am - 3pm.Program: Tailored Day Services.As a Direct Support Professional (DSP) at JNCS: You help individuals with autism and o... Show more

Production Support Coordinator

Foxconn Industrial Internet - FIISunnyvale, CA, US
$24.00–$26.00 hourly
Full-time
Quick Apply

Production Support Coordinator - Contract to Hire  Work Location:.Sunnyvale Shift: Day Shift Job Summary:   The Production Support Coordinator is to provide comprehensive administrative s... Show more

Center Support Supervisor

On LokSan Jose, CA, United States
Full-time

Under the direction and supervision of the Program Manager, the Center Supervisor provides operational support to the PACE center by directing and supervising the administrative support staff and t... Show more

HRSD Support Specialist

Resource Logistics Inc.Santa Clara, CA, United States
Full-time

We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD).In this role, you will partner with clients a... Show more

Field Support Lead

E-SolutionsMilpitas, CA, United States
Full-time

Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by har... Show more

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Product Support Manager, Shopping Product Support Excellence

Product Support Manager, Shopping Product Support Excellence

CompliancePointSunnyvale, CA, United States
2 days ago
Job type
  • Full-time
Job description

Product Support Excellence Role

We are part of Product Support Excellence within gUP (gTech Users and Products), dedicated to delivering exceptional service while advocating the consumer perspective for Google's flagship commerce platforms. In this role, you will bridge the gap between billions of everyday shoppers and internal engineering teams, leveraging operational systems, active feedback loops, and cross-functional partnerships to make online journeys more intuitive, helpful, and reliable. Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google.

Responsibilities

  • Serve as the dedicated support strategy lead and main point of contact for Shopping Product Management and Engineering partners across Shopping Creatives, Visual Content, and Agentic features.
  • Define and execute launch readiness plans, issue taxonomy, operational workflows, and risk assessments for new shopping formats and Artificial Intelligence-driven experiences.
  • Monitor product uptake, track spikes in feedback, lead critical issue escalation management, and provide swift resolution for emerging user pain points.
  • Transform raw feedback and operational data into user insights, influencing product roadmaps and feature iteration for visual shopping and agentic tools.
  • Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.

The application window will be open until at least September 29, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Boulder, CO, USA; Chicago, IL, USA; San Francisco, CA, USA; Atlanta, GA, USA.

Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.

Preferred Qualifications:

  • Experience supporting consumer or merchant-facing e-commerce, digital retail, visual search, or generative/agentic AI products.
  • Strong investigative capabilities with proven experience translating unstructured feedback into actionable product recommendations.
  • Demonstrated track record of managing competing priorities, leading cross-functional alignment across PM/Eng/UX, and driving end-to-end launch readiness.
  • Excellent written and verbal communication skills with the ability to influence executive cross-functional stakeholders.