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Customer support [h1.location_city]

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Customer support • san mateo ca

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Customer Support - Rider Operations

Customer Support - Rider Operations

Continuum Resource NetworkFoster City, CA, US
[job_card.full_time]
We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service.You will be the h...[show_more][last_updated.last_updated_30]
  • [promoted]
PayPal Customer Support Specialist

PayPal Customer Support Specialist

TradeJobsWorkforce94128 South San Francisco, CA, US
[job_card.full_time]
Now hiring an experienced PayPal Customer Support Specialist to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Work with your team to maintain ef...[show_more][last_updated.last_updated_30]
  • [new]
Business Support, Facilities Support

Business Support, Facilities Support

JLLSouth San Francisco, CA, United States
[job_card.full_time]
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Head of Technical Customer Support

Head of Technical Customer Support

OverjetSan Mateo, California, USA
[job_card.full_time]
Overjet is the world-leader in dental AI.Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill ou...[show_more][last_updated.last_updated_variable_days]
Administrative Support Temporary

Administrative Support Temporary

ADC Management ServicesSan Mateo, CA, US
[job_card.full_time]
Support Representative (General Clerk III).Paid Holidays, sick leave and vacation.Medical, Dental, Vision, Life, STD, LTD & 401k plans. Experience using Microsoft Office Suite : Outlook, Word, Ex...[show_more][last_updated.last_updated_30]
  • [promoted]
Talent Manager (Administrative & Customer Support)

Talent Manager (Administrative & Customer Support)

Robert HalfSan Mateo, California, USA
[job_card.full_time]
Talent Manager (Administrative & Customer Support).Talent Managers market our services via telephone video and by conducting in-person meetings with hiring managers and decision-makers in admin...[show_more][last_updated.last_updated_variable_days]
Desktop Support

Desktop Support

The Rockridge GroupSouth San Francisco, CA, US
[job_card.full_time]
Responsible for the general support of Mac & PC computers - experience from a services desk / helpdesk support perspective and worked that in previous role. Essential Duties and Responsibilities...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

Veryfi, Inc.san mateo, California, United States, 94401
[job_card.full_time]
Veryfi AI document capture (Veryfi Lens) and AI-powered data extraction (Veryfi OCR API) software delivers Day 1 Accuracy™ and immediate go-to-market prowess. Veryfi enables fintech products, retent...[show_more][last_updated.last_updated_30]
Customer Technical Support Representative - Part Time

Customer Technical Support Representative - Part Time

WileyCalifornia, USA
[filters.remote]
[job_card.part_time]
Books seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year.Books ...[show_more][last_updated.last_updated_30]
Support Manager

Support Manager

ReplitSan Mateo, CA, United States
[job_card.full_time]
Replit is the agentic software creation platform that enables anyone to build applications using natural language.With millions of users worldwide and over 500,000 business users, Replit is democra...[show_more][last_updated.last_updated_variable_days]
TeleOps Support

TeleOps Support

Sigma DesignBurlingame, CA, US
[job_card.full_time]
Sigma Design is a product development, engineering, and manufacturing firm.Based out of the Pacific Northwest, we offer innovative concept through production services to diverse clients around the ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Manager, Pathology Support

Manager, Pathology Support

NateraSan Carlos, CA, US
[job_card.full_time]
The Manager, Pathology Support is responsible for continuous improvement accountabilities within Oncology Commercial Operations. He / she works closely with the Director of Operations to ensure compan...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
BPO Vendor Compliance Partner - Customer Support

BPO Vendor Compliance Partner - Customer Support

RobloxSan Mateo, CA, US
[job_card.full_time]
For roles that are based at our headquarters in San Mateo, CA : The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such ...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Store Support

Store Support

Home Depot (Retail)San Mateo, CA, US
[job_card.full_time]
Position Purpose : Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin...[show_more][last_updated.last_updated_30]
Customer Support Manager

Customer Support Manager

OpenArcFoster CIty, CA
[job_card.full_time]
OpenArc - Empowering Your Career.As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Customer Sup...[show_more][last_updated.last_updated_30]
VP Customer Success Business Ops & Support

VP Customer Success Business Ops & Support

Accrualify IncSan Mateo, CA, United States of America
[job_card.full_time]
The VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations : Accrualify system Implementations, Product Development, Customer Success, ...[show_more][last_updated.last_updated_30]
Customer Service

Customer Service

LowesSan Mateo, CA, United States
[job_card.full_time]
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...[show_more][last_updated.last_updated_30]
Customer Support Supervisor

Customer Support Supervisor

TaskRabbitCalifornia, US
[filters.remote]
[job_card.full_time]
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more.At Taskrabb...[show_more][last_updated.last_updated_30]
  • [promoted]
Senior Technical Support Customer Success Manager

Senior Technical Support Customer Success Manager

QualysFoster City, CA, United States
[job_card.full_time]
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Customer Success Manager will be responsible for managing key ...[show_more][last_updated.last_updated_30]
Customer Support - Rider Operations

Customer Support - Rider Operations

Continuum Resource NetworkFoster City, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.

We are seeking an experienced individual who will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.

As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.

Rate : $29 per hour plus benefits

Available Shifts :

  • 7 : 00 am-3 : 30 pm
  • Wed-Sun
  • Thu-Mon
  • Fri-Tue
  • Sat-Wed
  • 3 : 00 pm-11 : 30 pm
  • Wed-Sun
  • Thu-Mon
  • Fri-Tue
  • Sat-Wed

As Customer Support - Rider Operations, you will :

  • Provide live rider support before, during and after missions through a variety of support channels.
  • Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.
  • Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions.
  • Assist with testing and data collection.
  • Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs.
  • Uphold a safety-centric, inclusive, and open-communication culture.

    • Requirements

  • 2+ years of experience in customer service, retail, or another customer-facing role.
  • Experience working in a cross-functional team.
  • Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs.
  • Excellent computer skills and problem-solving ability.
  • Proven ability to adapt and drive progress against goals in ambiguous, changing environments.
  • Proactive mindset and resourcefulness.
  • Positive attitude with a growth mindset.

    • Benefits

  • Pre-tax commuter benefits
  • Employer-subsidized healthcare benefits
  • Flexible Spending Account for healthcare costs
  • All costs covered for short- and long-term disability and life insurance
  • 401k package

    • Commitment : This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.