Customer support • tucson az
We are seeking a highly organized and detail-oriented Tax Season Support Specialist to assist our team during peak volume periods, primarily focusing on customer refund processing.This role ensures... Show more
Do you enjoy helping people, solving problems, and making someone's day a little easier?We're looking for a Customer Service Representative who takes pride in delivering excellent service and creat... Show more
Customer Service Representative.Sidewinder Plumbing — Tucson, AZ.Sidewinder Plumbing is hiring a friendly and reliable Customer Service Representative to help answer phones, schedule calls, and tak... Show more
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve p... Show more
Winston Retail is looking for motivated, detail-oriented retail professionals who thrive in both relationship-building and hands-on merchandising environments.This role combines ongoing store suppo... Show more
Direct Support Professionals (DSP), Caregivers, Direct Care Staff, .This is a fantastic opportunity for professional growth, while making a difference! .No experience required– we provide PAID trai... Show more
Join our growing insurance agency as a Service Representative where youll help customers, support the sales team, and build lasting client relationships in a fast-paced, friendly office environment... Show more
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more
Join Elite Escapes and turn your passion for travel into your next career.Remote Travel Customer Service Specialist.We provide full training, access to top travel suppliers, and continued ment... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Mister Car Wash is rewriting the rules of the car wash industry.Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 ... Show more
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more
We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea... Show more
About Precision Toyota of Tucson.Recognized as one of the nation's best Toyota dealerships, we've earned the coveted "President's Award" several consecutive years in a row and twice earned membersh... Show more
Behavioral Health and offers therapeutic services to children, adolescents, and young adults throughout Arizona.Our team strives to improve the quality of life for those we serve by providing servi... Show more
Work From Home: Support a Leading Sporting Goods Retailer This Holiday Season Through the Arise® Platform.Are you a sports enthusiast looking to earn extra money from home this holiday season? The ... Show more
We are seeking a highly motivated and relationship driven Customer Support Coordinator to join our travel team.This role is perfect for someone passionate about creating meaningful partnerships wit... Show more
We are looking for dedicated individuals to join our team as a Support Staff Substitute.In this role, you will help ensure students receive timely classroom and health office support when regular s... Show more
IT Support Specialist, Tucson, AZ.Under direct supervision, the IT Support Specialist will install, modify and make minor repairs to personal computer hardware and software systems, and provide tec... Show more
The average salary range is between $ 31,200 and $ 56,250 year , with the average salary hovering around $ 37,290 year .
The average salary range is between $ 31,170 and $ 52,554 year , with the average salary hovering around $ 36,036 year .
Job Description:
We are seeking a highly organized and detail-oriented Tax Season Support Specialist to assist our team during peak volume periods, primarily focusing on customer refund processing.
This role ensures the efficient and accurate handling of customer-requested refunds and provides essential operational support during the busy tax season. The ideal candidate will have strong analytical skills, impeccable attention to detail, and experience utilizing key operational and CRM systems.
Key Responsibilities:
Customer Refund Processing: Review and process a high volume of customer-requested refunds. This involves meticulously reviewing submitted receipts and supporting documentation to ensure data validity and compliance with refund policies.
Incident Management & Escalation: Discern when customer incidents arising during the refund process or other interactions, require escalation to management or specialized teams.
Volume Support & Cross-Functional Tasks: When refund volumes are low, the role will pivot to support other critical business operations, including:
Responding to customer inquiries via email.
Reviewing and validating Sales Tax Exemption Certificates.
Performing light research on customer accounts to ensure accurate billing and responding to related customer inquiries.
Essential Skills & Experience:
Exceptional Attention to Detail: Proven ability to meticulously review documents and data for accuracy.
Strong Analytical and Discretionary Skills: Ability to analyze information and make sound judgments regarding refund eligibility and escalation needs.
Excellent Communication: Clear and professional communication, both written and verbal, for customer interactions and internal team updates.
Adaptability: The ability to pivot quickly between different tasks and responsibilities based on immediate business needs.
Technology Requirements:
Familiarity with CRM and ERP Systems: Some experience with operational systems, particularly Salesforce and Oracle, is highly beneficial.
Proficiency in G-Suite: Experience using applications (Docs, Sheets, Gmail, etc.) for communication and documentation.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
