Customer support manager [h1.location_city]
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Customer support manager • irvine ca
[last_updated.last_updated_1_day]
The primary purpose of the Customer Support Associate is to provide internal support to the sales / operations group; may act as a liaison to client.
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About this role : Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors.
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Customer Tax Support Specialist.Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality.We help businesses de...[show_more][last_updated.last_updated_30]
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As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...[show_more][last_updated.last_updated_30]
Our organization includes a strategic team of big thinkers and creatives who truly work interdependently.Whether designing projects for our innovative clients, developing multi-pronged marketing st...[show_more][last_updated.last_updated_1_day]
Roles and Responsibilities Summary : .The Failure Analysis Report (FAR) requirements are flowed down to Parker from Executive Aviation Company (Customer) via Purchase Order (PO), and 100% of all Park...[show_more][last_updated.last_updated_30]
PLEASE ONLY APPLY IF YOU ARE INTERESTED AND ABLE TO START RIGHT AWAY • •.Terrific company in Fountain Valley / Costa Mesa has partnered with Ultimate Staffing to fill a Customer Service Representative ...[show_more][last_updated.last_updated_30]
ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems.
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Our organization includes a strategic team of big thinkers and creatives who truly work interdependently.Whether designing projects for our innovative clients, developing multi-pronged marketing st...[show_more][last_updated.last_updated_variable_days]
Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team.As a customer support person on this team, you will play an instrumental role ...[show_more][last_updated.last_updated_30]
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We build photobooths that make people money.[show_more][last_updated.last_updated_30]
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Customer Support AssociateNewSanta Ana
ConveraSanta Ana, CA, US[job_card.30_days_ago]
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- [job_card.full_time]
[job_card.job_description]Experience of a busy team in a client-facing function within the financial services sector (Banking, Accounting, fintech) Maintain and exceed targets and meet tight deadlines Actively take part in telephone training & apply appropriate feedback. Maintain and develop best practice as well as sharing best practice across the teams. Ensure comprehensive, accurate and timely records in SFDC following any action or contact relating to a customer. Adhere to compliance and regulatory requirements Achieve 95% or above on QA for customer contacts Build knowledge of the relevant payment platform to enable comprehensive response to queries Solid computer skills with ability to use MS Excel, Word, PowerPoint and the Internet Ability to identify and implement ways of improving efficiency Knowledge of the Convera products, payment flows, services and end to end operational processes (Middle and Back Office). Skills in managing issue escalation and resolution activities to ensure a consistently responsive service to Clients A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture Ability to lead by example and deliver service excellence to customers Excellent communication and listening skills with the ability to network and build internal / external relationships at all levels with a professional and confident style Ability to engage and motivate others to deliver service excellence to Clients Able to identify own development areas and training needs High degree of self-motivation / Highly driven, with strong desire to succeed Ability to meet deadlines / sense of urgency. Time management skills Strong team player Networking skills to build internal / external relationships Analytical capacity and innovative problem-solving skills High degree of professionalism, with a confident, assertive style Being proactive and responsible for client queries. Market competitive monthly gross salary. Opportunity to earn an annual bonus (based on role level) Great career growth and development opportunities in a global organization Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) Hybrid mode, 2 days at the office. Shift : 8 : 00-5 : 00pm Monday to Friday. From March to November, from November to March 7 : 00-4 : 00pm.
Customer Support Associate
The primary purpose of the Customer Support Associate is to provide internal support to the sales / operations group; may act as a liaison to client. Main responsibilities may include handling the administration of client transactions, pre / post-sales support, project / process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding and knowledge of the transaction process, risk management rules and policies, and other industry specific policies and procedures to support essential responsibilities.
Essential Job Functions
- Handling of incoming telephone calls and emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards.
- Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client.
- Provide transaction monitoring, frequent reporting or dedicated point of contact for agreed clients, as directed by the Customer Support Team Leader.
- Update cases and clients regularly, in accordance with agreed SLAs.
- Act as conduit (Bridge) between Sales, Client and Operations
- Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all agreed call back timeframes to customers are adhered to.
- Offer support and advice to internal and external clients, responding to queries within agreed SLA.
- Deliver professionally constructed and factual email communications within agreed SLAs.
Experience and Qualifications
Technical Skills - Novice
Soft Skills - Intermediate
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including :
There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.
Apply now if you're ready to unleash your potential.