Customer support manager serp_jobs.h1.location_city
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Customer support manager • oakland ca
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job_description.job_card.job_descriptionBachelor's degree or equivalent amount of work experience. 2 years of work experience in a fast-paced customer service role in technology, hospitality, or grocery & convenience. Highly-motivated individual capable of working independently. Natural problem solver, willing to triage problems without pre-defined solutions. Fluent in English with above-average technical fluency (typing speed of 40 WPM). Effective written communication skills, including top-notch grammar and spelling, with the ability to write both formally and casually using the Client's brand voice and tone. Comfortable with Google Sheets and above-average technological fluency. Conversationally proficient in English. Familiarity with G-Suite, Slack, Atlassian, and Salesforce. Previous experience in grocery & convenience.
Job Title - Customer Support Representative-III
Job Location - Remote
Duration - 03 months
Schedule : Between 9am - 7pm (Mon - Sun)
About this Role
The Client is expanding its shop & deliver service. You will be joining a small team responsible for ensuring a 100% delivery rate. This role focuses on Live Operations, including proactive outreach to our delivery drivers to maintain exceptional quality. To succeed, you will need strong communication, troubleshooting, and organizational skills, along with a desire to continue learning.
You will be a strategic problem solver and become a subject matter expert in all things related to our new product. As the first line of defense, you will ensure that the Client provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
Responsibilities
- Proactively reach out to delivery drivers to set clear order expectations and instructions.
- Spearhead and execute workflows that ensure we meet exceptional SLAs.
- Identify trends and communicate findings to broader teams to improve our processes.
- Develop deep expertise in our product, processes, systems, and tools.
- Be an early part of a collaborative team that prides itself on world-class customer service for a vital industry-leading technology platform.
Qualifications
Bonus Points For