Customer support manager [h1.location_city]
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Customer support manager • rochester ny
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As a pioneer in the B2B prospecting landscape, Bookyourdata has been committed to offering an innovative pay-as-you-go platform since 2015.
We take pride in hosting an extensive database of over 100...[show_more][last_updated.last_updated_30]
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions.
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Help us grow as our next Remote Customer Support, where you will support returns and exchanges in a timely manner, coordinate with other departments when needed, and provide friendly assistance to ...[show_more][last_updated.last_updated_30]
For those who want to keep growing, learning, and evolving.We at Kelly® hear you, and we’re here for you! We’re seeking a .
Sound good? Take a closer look below.You owe it to yo...[show_more][last_updated.last_updated_30]
Location : 1663 East Henrietta Road, Rochester New York 14623 (100% onsite).Support will be both in person, as well as phone calls.
Must possess accountability, excellent computer skills (Microsoft ...[show_more][last_updated.last_updated_30]
Job Title : Customer Support Representative.East Henrietta Road Rochester NY 14623 United States.Under general supervision, this role is responsible for delivering accurate, timely, and efficient cu...[show_more][last_updated.last_updated_variable_days]
We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia.
We are proud to be a part of the h...[show_more][last_updated.last_updated_30]
For those who want to keep growing, learning, and evolving.We at Kelly® hear you, and we’re here for you! We’re seeking a .
Sound good? Take a closer look below.You owe it to yourself to consider th...[show_more][last_updated.last_updated_30]
Customer Success Manager (CSM) Europe.Harvard Business Publishing (HBP) is the leading destination for innovative management thinking.
We reach lifelong learners to improve the practice of manageme...[show_more][last_updated.last_updated_30]
The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers.You will partner...[show_more][last_updated.last_updated_variable_days]
A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more][last_updated.last_updated_30]
This role requires the ability to work lawfully in the U.Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing ...[show_more][last_updated.last_updated_30]
Job description Job Summary The Franchise Success Manager (FSM) provides operational support to franchise locations, assisting with both day-to-day operations and long-term strategic planning.This ...[show_more][last_updated.last_updated_variable_days]
Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement s...[show_more][last_updated.last_updated_variable_days]
Customer Support Representative.Duration : 3 Months Location : Remote.About This Role • • • Is Growing Its Dasher Shop & Deliver Service.
You Will Be Joining A Small Team Responsible For Ensuring That W...[show_more][last_updated.last_updated_30]
We are looking for a highly organized and detail-oriented.In this role, you will support daily client interactions, assist in resolving inquiries, ensure timely communication, and contribute to pro...[show_more][last_updated.last_updated_1_day]
The Customer Experience & Support Admin plays a vital role as the primary liaison for customer repair cases while also managing a wide range of administrative support tasks.This role ensures a ...[show_more][last_updated.last_updated_30]
The Customer Experience & Support Admin plays a vital role as the primary liaison for customer repair cases while also managing a wide range of administrative support tasks.This role ensures a smoo...[show_more][last_updated.last_updated_30]
The salary range for this role is $18.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Managers drive the success of our stores by leading the customer...[show_more][last_updated.last_updated_variable_days]
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Customer Support Specialist
BookyourdataRochester, NY, US[job_card.30_days_ago]
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- [job_card.full_time]
[job_card.job_description]Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is a plus. Experience using help desk software and remote support tools. Understanding of how CRM systems work. Excellent communication and problem-solving skills. Patience when handling tough cases. Multitasking abilities. BSc in Information Technology or relevant diploma. Competitive salary package with performance-based incentives. Health, dental, and vision insurance to ensure comprehensive healthcare coverage. Paid time off and holiday allowances for a well-balanced life. Professional development and training opportunities to advance your career. Remote work options to provide flexibility and comfort. A supportive and energetic work environment with a culture of teamwork. Access to the latest software and technology tools to stay ahead in the field. Employee assistance programs focused on mental and emotional well-being. Regular team events and social hours to foster a sense of community. Employee discounts on products and services.
Job Posting
Job Information :
Date Opened : 11 / 09 / 2023
Job Type : Full time
Industry : Technology
Work Experience : 5+ years
Remote Job : About Us :
As a pioneer in the B2B prospecting landscape, Bookyourdata has been committed to offering an innovative pay-as-you-go platform since 2015. We take pride in hosting an extensive database of over 100 million B2B contacts, all backed by a 95% accuracy guarantee. Serving more than 20,000 clients worldwide, we stand as a trusted provider in over 200 countries.
Our robust and user-friendly platform empowers users to streamline their prospecting process by offering more than 50 search criteria, advanced web technologies, and account-based marketing (ABM) capabilities. Recognizing diverse industry needs, we have curated special categories for healthcare professionals by specialties and real estate agents, in addition to our vast business contacts. At Bookyourdata, we strive to continually provide quality data solutions to foster business growth and success.
Job Description :
This is a remote position. Bookyourdata is seeking a Customer Support Specialist to enhance our team's strength in delivering exceptional service experiences. As a Customer Support Specialist, you will be the first line of engagement for customer queries and issues. Your primary focus will be to resolve problems efficiently and to elevate customer satisfaction to its highest level.
- Respond to customer queries in a timely and accurate way via email, phone, or chat.
- Identify customer needs and assist customers in using specific features of our products and services.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.
Requirements :
Benefits :