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Customer support manager Jobs in Roseville, CA

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Customer support manager • roseville ca

Last updated: 7 days ago

Retail Support Specialist

DSI SystemsRepresa, CA, United States
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Customer Care Representative

Morphius CorpCitrus Heights, CA, US
Full-time
Quick Apply

Must reside in California  We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can b... Show more

Technical Support Manager

Keysight TechnologiesRoseville, California, US
Full-time

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.Our ~15, em... Show more

Technical Support Manager

Keysight TechnologiesRoseville, CA, United States
$114,620.00 yearly
Full-time

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.Our ~15,000... Show more

Customer Service Manager - State Farm Agent Team Member

Jake Pinto - State Farm AgentRoseville, CA, US
$50,000.00 yearly
Full-time

Are you an energetic, enthusiastic problem-solver with a can-do attitude? Do you thrive in a fast-paced, modern, high-demand environment where no two days are the same? The Jake Pinto State Farm In... Show more

Computer Support Specialist

TradeJobsWorkForce95841 North Highlands, CA, US
Full-time

Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r... Show more

 • Promoted

Customer Service/Sales

Home Depot (Retail)Antelope, CA, United States
$20.00 hourly
Full-time

Customer Service/Sales | Home Depot.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance... Show more

Retail Support Specialist

DSILoomis, CA, US
$26.00 hourly
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Customer Service Advisor

Jiffy LubeFolsom, CA, US
Full-time

During face-to-face customer interaction, the.This is an important job in our Jiffy Lube stores and critical to our success.And every J-Team member receives comprehensive training from Jiffy Lube U... Show more

Registered Nurse Vaccination Support

Software Galaxy Systems, LLCFair Oaks, California, United States
Full-time
Quick Apply

Job Title: Registered Nurse Vaccination Support.Location: Multiple Locations in ,California.To further discuss this opportunity, Please share your updated resume.The Nurse RN role will work to Admi... Show more

Customer Service Rep

Arizona TileRoseville, CA, USA
$19.00 hourly
Full-time
Quick Apply

Arizona Tile is a leading, nationally recognized tile and slab distributor.We offer high-quality products and unparalleled service to our customers across the West Coast.With 800+ employees in over... Show more

Store Manager (Sales, Customer Service)

Freeway Insurance Services AmericaRepresa, CA, United States
Full-time

Store Manager (Sales, Customer Service).Job Category: Sales Requisition Number: STORE039137.Pay Range: $80000 - $120000 / year**.Sign-On Bonus Opportunity of up to $3,500*.Lucrative incentive sales... Show more

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Roseville, California
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

It Support Specialist

CoCard BusinessRoseville, CA, US
$21.00 hourly
Full-time

CoCard Business delivers innovative payment technology solutions to businesses nationwide.Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce integrations, m... Show more

Support Associate - Soma

SomaFolsom, CA, United States
$16.90 hourly
Full-time

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations.This is achieved through perf... Show more

Customer Service Representative

PrideStaffRoseville, CALIFORNIA, US
$18.00 hourly
Full-time +1

Customer Service Representative Job Description:.PrideStaff is assisting a national manufacturer in search of a talented Customer Service Representative.This position will report to the Customer Se... Show more

Temporary Pharmacist – Vaccine support

Albertsons CompaniesCitrus Heights, CA, United States
Full-time

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!.At Albertsons Companies, we a... Show more

Customer Support Specialist

TradeJobsWorkforce95842 Foothill Farms, CA, US
Full-time

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provi... Show more

 • Promoted

Technical Support Manager - West Coast/Pacific Time Zone

TenableRoseville, CA, United States
Full-time

Technical Support Manager - West Coast/Pacific Time Zone.US - Remote - Washington, US - Remote - Oregon, US - Remote - California, US - Remote - Arizona.Tenable is the Exposure Management company.O... Show more

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Retail Support Specialist

Retail Support Specialist

DSI SystemsRepresa, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.