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Customer support manager Jobs in San Francisco, CA

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Customer support manager • san francisco ca

Last updated: 6 days ago

Customer Support Coordinator

qcellsSan Francisco, CA, US
Full-time

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team.As a customer support person on this team, you will play an instrumental role ... Show more

Customer Delivery Manager

finixSan Francisco, CA, United States
$100,000.00–$175,000.00 yearly
Full-time

Finix is building the global operating system for fintech, starting with payments.From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and ... Show more

Seasonal Customer Support Manager, Tax (REMOTE)

jda tsgSan Francisco, CA, US
$38.00 hourly
Remote
Full-time +1

You bridge the gap between complex operations and human empathy, ensuring your team of tax professionals has the tools and support they need to meet performance metrics without sacrificing exceptio... Show more

Customer Success Manager

numericSan Francisco, CA, United States
Full-time

Every business relies on accounting.Yet most software in the space was built in the early 2000s clunky, slow, and far behind the curve on AI.Today, accountants are facing a growing, unsolved data ... Show more

Account Support Manager

expeditorsBrisbane, CA, us
Full-time

Ensure customer service expectations are met, especially as they relate to data quality and integrity.Orchestrate and engage our network to ensure customer KPI and visibility requirements are effec... Show more

Customer Account Manager

manage casaSan Francisco, CA, US
Full-time
Quick Apply

Customer Account Manager Location:.San Francisco preferred; exceptional candidates in other locations may also be considered.About the Role ManageCasa is seeking an experienced Customer Account Man... Show more

Customer Service Support

knollSan Francisco,CA
$26.00–$29.00 hourly
Full-time

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors.We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residen... Show more

Customer Solutions Manager

amazon web servicesSan Francisco, California, USA
Full-time

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud.Our team empowers every customer to grow by providing tailored servi... Show more

Customer Marketing Manager

lead stackSan Francisco, CA, United States
Full-time

Customer Marketing Manager, Startups.Contract Duration: 09-15-2026 - 06-18-2027.Location: Hybrid at San Francisco, CA 94105 (1st preference) OR Manhattan, NY 10013 (2nd preference).Preference for c... Show more

Customer Support Engineer, Senior Manager

vapiSan Francisco, CA, United States
Full-time

Voice AI that resolves, not transfers.Most phone systems trap callers in menus and scripts.Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve... Show more

Customer Service Representative / Customer Support

acornsoptionsSan Francisco, California, US
Full-time

Proven work experience as a Sales Representative in other reputed companiesExcellent knowledge of Microsoft Office and Google toolsExperience with BRM and CRM practices and ability to build product... Show more

Product Support Manager

towliftOakland, CA, United States
Full-time

Are you ready to elevate your career in a place that drives success? At Towlift, we're not just about forklifts; we're about fueling your passion for service and innovation.As a Product Support Man... Show more

Manager, Customer Support

teemaSan Francisco Bay Area, California
$110,000.00–$140,000.00 yearly
Permanent

Our client is a fast-growing, cloud-based healthcare technology company on a mission to make life easier for independent medical practices.Their SaaS platform combines clinical records, patient eng... Show more

Customer Support Specialist (Mandarin)

intelli pro groupSan Francisco, CA, US
$33.00–$35.00 hourly
Full-time
Quick Apply

Title- Customer support specialist (Onboarding)  Location -Sunnyvale , CA  Contract - 1 year (Likely of extension)  Pay rate - $33- $35/hr  Bilingual - Fluent in English and Man... Show more

Customer Service & Sales Support Specialist

east bay restaurant supplyOakland, California, United States, 94607
$20.00–$26.00 hourly
Full-time
Quick Apply

About East Bay Restaurant Supply, Inc.East Bay Restaurant Supply, Inc.EBRS) is a family-owned commercial foodservice equipment and restaurant supply company founded in 1934 and headquartered in Oak... Show more

Customer Marketing Manager

campfireSan Francisco, CA, United States
Full-time

Campfire is a next-gen core accounting platform built for modern mid-market finance teams.We're building the future of ERP by replacing outdated systems and manual accounting processes with an AI-n... Show more

Customer Support Manager - Cycling

dstncSan Francisco, CA, United States
Full-time

Customer Support Manager - Cycling.We are seeking a highly motivated and experienced Customer Support Manager to lead our customer service efforts in the cycling and endurance industry, operating o... Show more

Customer Support Specialist

trade jobs workforce94133 San Francisco, CA, US
Full-time

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provi... Show more

 • Promoted

Customer Experience Manager

elveSan Francisco, CA, United States
Full-time

Mechanical Engineer Opportunity At Elve.Elve, Inc is a deep-tech startup in Davis, CA, specializing in the design and manufacturing of high-efficiency lightweight millimeter-wave and near-THz RF po... Show more

Customer Relationship Manager

love haight computersSan Francisco, CA, United States
Full-time

Customer Relationship Management Position.We are a quickly growing computer repair and sales center located in the heart of San Francisco.We have an immediate opening for an entry level, full time ... Show more

People also ask
Customer Support Coordinator

Customer Support Coordinator

qcellsSan Francisco, CA, US
30+ days ago
Job type
  • Full-time
Job description

Description


POSITION DESCRIPTION:

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.

REQUIRED QUALIFICATIONS

  • Solar Industry experience (Renewable)
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service.
  • Impeccable attention to detail.
  • Ability to exercise strong organizational, problem-solving and analytical skills.
  • Detailed, analytical thinker.
  • Excellent oral and written communication skills.
  • Excel
  • Process driven while finding long-term solutions.
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel


Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.



PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N









The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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