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Customer support manager Jobs in San Jose, CA

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Customer support manager • san jose ca

Last updated: 1 day ago

PROJECT MANAGER - CUSTOMER SUPPORT

Direct Staffing IncSan Jose, CA, United States
Full-time

Project Manager - Customer Support.Primary Job Responsibilities We are currently seeking a Program/Project Manager who will a member of the help desk that handles support requests for platform and ... Show more

QSS Customer Support Specialist

QcellsSanta Clara, CA, US
Full-time

The QSS Customer Care Specialist will be responsible for fielding customer calls and resolving complaints, working with both vendors and internal stakeholders to ensure customer issues are addresse... Show more

Manager, Global Product Support

Veeco Instruments IncSan Jose, CA, United States
$131,000.00–$165,668.00 yearly
Full-time

Manager, Global Product Support.The Global Product Support Manager will lead and manage the Technical Product Support (TPS) group for Veeco's IBD300 product line in San Jose, California and Plainvi... Show more

Customer Service Support

Ichor Systems, Inc.Santa Clara, CA, US
Full-time

IMG, an Ichor Company, has an immediate opening at its Santa Clara location for a Customer Service Support representative.This role supports customers and internal teams in a fast-paced manufacturi... Show more

Help Center/Customer Support Production Ops Program Manager

US Tech SolutionsSunnyvale, CA, United States
Full-time

Help Center/Customer Support Production Ops Program Manager.We are seeking a Help Center/Customer Support Production Ops Program Manager to join Client's Content Innovation and Operations team.This... Show more

Customer Project Manager

Bloom EnergySan Jose, CA, United States
Full-time

We are scaling faster than any complex hardware company ever and are looking for a Customer Project Manager to join our dynamic, first of its kind organization to help execute at scale.This role wi... Show more

Sr. Customer Quality Manager

ON SemiconductorSan Jose, CA, United States
Full-time

Senior Customer Quality Manager.The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer... Show more

Customer Success Manager

WeBoxSan Jose, CA, United States
Full-time

WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs,... Show more

Global Product Support Manager

KLAMilpitas, CA, United States
$181,000.00–$307,700.00 yearly
Full-time

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.KLA invents systems... Show more

Customer Success Manager

AvomaSan Jose, CA, United States
Full-time

As a Customer Success Manager, you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.You will unde... Show more

Global Account Support Manager

Insight GlobalSan Jose, CA, United States
Full-time

Required Skills & Experience Must Haves:.Minimum 5 years of experience within account management (customer & escalation management experience).Must come from the semiconductor industry.Hardware Aut... Show more

Customer Operations Account Manager

Advanced Micro Devices, IncSan Jose, California, United States
Full-time

At AMD, we believe technology has the power to solve the world’s most important challenges.From advancing healthcare and scientific discovery to powering AI and the technologies people rely on ever... Show more

Director, NA L3 Customer Support

Centric SoftwareCampbell, CA, United States
Full-time

Director, NA L3 Customer Support.Location: North America (Remote or Hybrid within close proximity to Centric HQ).Reports To: VP, Global Customer Support.At Centric Software we embrace our customers... Show more

Customer Success Manager

IntersourcesSan Jose, CA, United States
Full-time +1

We're looking for proactive customer service experts with an interest in the world of enterprise software.As a Customer Success Advocate, you'll be providing support and guidance to a dedicated ros... Show more

Customer Success Manager

Amphenol TCSSanta Clara, CA, US
Full-time

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.A... Show more

Customer Development Manager

RyderSan Jose, CA, United States
$68,000.00 yearly
Full-time

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder se... Show more

Manager, Product Support Engineering

Intuitive SurgicalSunnyvale, CA, United States
$164,000.00–$236,000.00 yearly
Full-time

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at.We’re a team of engineers, clin... Show more

Manager, Product Support Engineering

IntuitiveSunnyvale, CA, United States
Full-time

Manager, Product Support Engineering.The Product Support Engineering Manager is responsible for providing operational and service engineering support of Intuitive's Robotic System and Digital Platf... Show more

Customer Support Associate

TradeJobsWorkforce95172 San Jose, CA, US
Full-time

Join our growing team as a Customer Support Associate to provide excellent service to customers and team members, maintain accurate records and documentation, and assist with organizing, stocking, ... Show more

 • Promoted

Product Manager (Customer Success manager)

Zortech SolutionsMilpitas, CA, United States
Full-time

Product Manager (Customer Success Manager).Product Manager (Customer Success Manager).We see client is inclined with candidates experience with:.Border identity consulting experience.Define strateg... Show more

People also ask
PROJECT MANAGER - CUSTOMER SUPPORT

PROJECT MANAGER - CUSTOMER SUPPORT

Direct Staffing IncSan Jose, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Project Manager - Customer Support

Visa Candidates Welcome

Primary Job Responsibilities We are currently seeking a Program/Project Manager who will a member of the help desk that handles support requests for platform and infrastructure products and services. This person will act as the primary interface between the users of our products and services and the product teams. The responsibilities include understanding our product portfolio, building close relationship with the product teams, triaging incoming requests and routing to appropriate product teams, and managing the support requests to resolution.

Job Requirements The Project Manager needs to:

  • Understand the products and services offered by platform and infrastructure org
  • Understand the needs and expectations of the customers
  • Analyze support request patterns
  • Build FAQ and knowledgebase from the patterns
  • Identify product gaps and feed to product teams
  • Build strong relationship with product teams
  • Must have a background in Technical Program/Project management.

Activities in this function of the job require strong leadership, strategic vision, communication, coordination, problem-solving and negotiation skills. The successful candidate will be a highly effective Program/Project manager and capable of working across complex organizations and dynamic environments that are prone to regular change.

Key requirements and qualifications include:

  • Minimum 8 years relevant experience.
  • Proactively managing customer expectations and communicates progress, decision making and prioritization while providing oversight for technical issue resolution in a matrix management organization.
  • Skillfully resolve conflict, persuade and negotiate with internal and external parties.
  • Listening and simplifying complex topics in order to facilitate solutions across multiple groups.
  • Building relationships within all functional areas and gain exposure to every facet of the company.
  • Assist in recommending best practice solutions based on past experience, research, and visionary thinking.
  • Strong verbal and written communication skills as well as attention to detail are critical in this role.
  • Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues.
  • Experience in large scale support center environments desirable.
  • Other minimum qualifications include:
    • Ability to function effectively in a fast paced environment and multi-tasking
    • STRONG verbal and written communications skills and the ability to work well with other departments and varying levels of management.
    • Experience in process definition and improvement initiatives especially in a customer-centric, operations environment.
    • Experience and expertise with MS Office (word, excel), MS Project, Visio, and PowerPoint.
    • Good interpersonal skills and ability to work independently.

Candidate Details

  • 7+ to 10 years experience
  • Management Experience Required - Yes
  • Minimum Education - Bachelor's Degree
  • Willingness to Travel - Occasionally

All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc