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Customer support manager Jobs in Santa Clara, CA

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Customer support manager • santa clara ca

Last updated: 2 hours ago

PROJECT MANAGER - CUSTOMER SUPPORT

Direct Staffing IncSan Jose, CA, United States
Full-time

Project Manager - Customer Support.Primary Job Responsibilities We are currently seeking a Program/Project Manager who will a member of the help desk that handles support requests for platform and ... Show more

QSS Customer Support Specialist

QcellsSanta Clara, CA, US
Full-time

The QSS Customer Care Specialist will be responsible for fielding customer calls and resolving complaints, working with both vendors and internal stakeholders to ensure customer issues are addresse... Show more

Customer Success Manager

ThoughtSpotMountain View, California, United States, 94040
$100,000.00–$140,000.00 yearly
Full-time
Quick Apply

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage.We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, ... Show more

 • New!

Manager, Global Product Support

Veeco Instruments IncSan Jose, CA, United States
$131,000.00–$165,668.00 yearly
Full-time

Manager, Global Product Support.The Global Product Support Manager will lead and manage the Technical Product Support (TPS) group for Veeco's IBD300 product line in San Jose, California and Plainvi... Show more

Customer Service Support

Ichor Systems, Inc.Santa Clara, CA, US
Full-time

IMG, an Ichor Company, has an immediate opening at its Santa Clara location for a Customer Service Support representative.This role supports customers and internal teams in a fast-paced manufacturi... Show more

Help Center/Customer Support Production Ops Program Manager

US Tech SolutionsSunnyvale, CA, United States
Full-time

Help Center/Customer Support Production Ops Program Manager.We are seeking a Help Center/Customer Support Production Ops Program Manager to join Client's Content Innovation and Operations team.This... Show more

Customer Project Manager

Bloom EnergySan Jose, CA, United States
Full-time

We are scaling faster than any complex hardware company ever and are looking for a Customer Project Manager to join our dynamic, first of its kind organization to help execute at scale.This role wi... Show more

Customer Service - SSD Store Support Associate

Marukai CorporationCupertino, CA, United States
$18.70–$21.00 hourly
Full-time

Location 19750 Stevens Creek Blvd, Cupertino, CA, 95014, United States.Store Strategy Div, Customer Service. Show more

Customer Success Manager

IT Management Corp. dba 101 VOICESanta Clara, California, United States
Full-time

ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts.This role builds trusted customer relationships, drives retention, identifies expansion opp... Show more

Global Account Support Manager

Insight GlobalSan Jose, CA, United States
Full-time

Required Skills & Experience Must Haves:.Minimum 5 years of experience within account management (customer & escalation management experience).Must come from the semiconductor industry.Hardware Aut... Show more

Customer Quality Manager

Amphenol TCSSanta Clara, CA, US
$100,000.00 yearly
Full-time

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.A... Show more

Customer Success Manager

Taara Connect, IncSunnyvale, CA, United States
$125,000.00–$140,000.00 yearly
Full-time

Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver faster, cheape... Show more

Customer Support Representative

KellySan Jose, California, US
Permanent

Customer Service / Project Coordinator.We are seeking a detail-oriented and customer-focused professional to coordinate customer orders from intake through production and delivery.This position pro... Show more

Director, NA L3 Customer Support

Centric SoftwareCampbell, CA, United States
Full-time

Director, NA L3 Customer Support.Location: North America (Remote or Hybrid within close proximity to Centric HQ).Reports To: VP, Global Customer Support.At Centric Software we embrace our customers... Show more

Customer Service Manager

S&G Carpet and MoreSanta Clara, CA, US
$80,000.00–$95,000.00 yearly
Full-time
Quick Apply

S&G Carpet and More is seeking a new Customer Service Manager for the South Bay!.S&G Carpet is dedicated to providing the premiere customer service experience to its customers.And as a Cust... Show more

Customer Success Manager

IntersourcesSan Jose, CA, United States
Full-time +1

We're looking for proactive customer service experts with an interest in the world of enterprise software.As a Customer Success Advocate, you'll be providing support and guidance to a dedicated ros... Show more

Manager, Product Support Engineering

Intuitive SurgicalSunnyvale, CA, United States
$164,000.00–$236,000.00 yearly
Full-time

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at.We’re a team of engineers, clin... Show more

Manager, Product Support Engineering

IntuitiveSunnyvale, CA, United States
Full-time

Manager, Product Support Engineering.The Product Support Engineering Manager is responsible for providing operational and service engineering support of Intuitive's Robotic System and Digital Platf... Show more

Customer Support Specialist

TradeJobsWorkforce95121 San Jose, CA, US
Full-time

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provi... Show more

 • Promoted

Product Manager (Customer Success manager)

Zortech SolutionsMilpitas, CA, United States
Full-time

Product Manager (Customer Success Manager).Product Manager (Customer Success Manager).We see client is inclined with candidates experience with:.Border identity consulting experience.Define strateg... Show more

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PROJECT MANAGER - CUSTOMER SUPPORT

PROJECT MANAGER - CUSTOMER SUPPORT

Direct Staffing IncSan Jose, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Project Manager - Customer Support

Visa Candidates Welcome

Primary Job Responsibilities We are currently seeking a Program/Project Manager who will a member of the help desk that handles support requests for platform and infrastructure products and services. This person will act as the primary interface between the users of our products and services and the product teams. The responsibilities include understanding our product portfolio, building close relationship with the product teams, triaging incoming requests and routing to appropriate product teams, and managing the support requests to resolution.

Job Requirements The Project Manager needs to:

  • Understand the products and services offered by platform and infrastructure org
  • Understand the needs and expectations of the customers
  • Analyze support request patterns
  • Build FAQ and knowledgebase from the patterns
  • Identify product gaps and feed to product teams
  • Build strong relationship with product teams
  • Must have a background in Technical Program/Project management.

Activities in this function of the job require strong leadership, strategic vision, communication, coordination, problem-solving and negotiation skills. The successful candidate will be a highly effective Program/Project manager and capable of working across complex organizations and dynamic environments that are prone to regular change.

Key requirements and qualifications include:

  • Minimum 8 years relevant experience.
  • Proactively managing customer expectations and communicates progress, decision making and prioritization while providing oversight for technical issue resolution in a matrix management organization.
  • Skillfully resolve conflict, persuade and negotiate with internal and external parties.
  • Listening and simplifying complex topics in order to facilitate solutions across multiple groups.
  • Building relationships within all functional areas and gain exposure to every facet of the company.
  • Assist in recommending best practice solutions based on past experience, research, and visionary thinking.
  • Strong verbal and written communication skills as well as attention to detail are critical in this role.
  • Ability to work autonomously while maintaining a high-level of transparency into key decisions and issues.
  • Experience in large scale support center environments desirable.
  • Other minimum qualifications include:
    • Ability to function effectively in a fast paced environment and multi-tasking
    • STRONG verbal and written communications skills and the ability to work well with other departments and varying levels of management.
    • Experience in process definition and improvement initiatives especially in a customer-centric, operations environment.
    • Experience and expertise with MS Office (word, excel), MS Project, Visio, and PowerPoint.
    • Good interpersonal skills and ability to work independently.

Candidate Details

  • 7+ to 10 years experience
  • Management Experience Required - Yes
  • Minimum Education - Bachelor's Degree
  • Willingness to Travel - Occasionally

All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc