Customer support manager [h1.location_city]

Description

/ Preferred Qualifications

• Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• A CSE provides service support for customer located at Intel, Santa Clara. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks.
• The CSE has good trouble shooting skills and be proficient in working on semiconductor equipment within a cleanroom environment. CSE should be self-motivated and driven to provide the best support for KLA customers. CSE should demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.

Minimum Qualifications

Education :

Associate of Science in Electronics Technology (ASET) or

Bachelor’s degree in Mechanical, Electrical, Electronics, or Engineering Technology.

Knowledge & Skills :

Strong analytical and problem-solving abilities.

Basic understanding of electronics, optics, mechanical, and electro-mechanical systems.

Familiarity with computer theory, operating systems (Windows, Unix), networking, and MS Office tools.

Ability to learn preventive maintenance and troubleshooting techniques quickly.

Semiconductor process knowledge (completion of KLA Introduction to Semiconductor Processes course preferred).

Core Competencies :

Adaptability and willingness to learn new technical skills.

Effective communication (verbal and written).

Customer focus and ability to build trust.

Ability to follow established processes and meet deadlines.

Collaborative mindset and responsiveness under supervision.

Must be able to obtain an Intel badge

Base Pay Range : $29.57 - $50.29 Per HourPrimary Location : USA-CA-Milpitas-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.