Customer support manager Jobs in Vancouver, WA

Finance Manager, Customer Retention

Maximize customer lifetime value and reshape retention strategies across a dynamic digital construction ecosystem by translating complex data into powerful financial insights. In this high-impact role, you will lead the financial strategy for customer retention across the AECO segment, serving as a trusted analytical partner to executive leadership while directly influencing key SaaS metrics like Net Revenue Retention and Customer Lifetime Value.

Key Exciting Responsibilities:

• Build and refine sophisticated financial models driving customer success, support, and renewal assumptions to accurately forecast churn and retention.
• Design automated, scalable Business Intelligence dashboards to track customer health trends and identify critical factors for platform stickiness.
• Partner with Global Support and Customer Success teams to evaluate customer metrics and proactively mitigate churn risk.
• Collaborate with executive stakeholders to align financial insights with core objectives to boost Net Revenue Retention and scale operational efficiency.
• Monitor and optimize primary performance indicators, including Customer Lifetime Value, Net Retention Rate, and overall Cost to Serve.

Essential Skills & Experience:

• Significant progressive finance experience, including dedicated leadership or management experience.
• Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
• Advanced proficiency in BI tools and data visualization to build automated reporting models.
• Proven ability to translate operational datasets into actionable, executive-level financial insights.

Bonus Points For:

• Experience in the Architecture, Engineering, Construction, and Operations (AECO) software domain.
• Expertise in Net Revenue Retention (NRR) optimization strategies and customer success operational metrics.

Logistics: Location: Westminster, CO or Portland, OR Travel Requirement: 0-10%

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$122,500.00$168,400.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core valuesBelong, Innovate, and Growwe embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.