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Customer support manager [h1.location_city]

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Customer support manager • vancouver wa

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Senior Manager, Global Customer Support

Senior Manager, Global Customer Support

Cornerstone OnDemandPortland, OR, United States
[job_card.full_time]
As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers.Your emphasis wil...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Customer Support Manager

Customer Support Manager

VirtualVocationsVancouver, Washington, United States
[job_card.full_time]
A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more][last_updated.last_updated_30]
Customer Support

Customer Support

Global Security and CommunicationVancouver, WA, US
[job_card.full_time] +2
Global Security and Communication, Inc.This full-time admin position earns a.If you're ready to take your career to the next level with a respected and sought-after company, look no further! Pa...[show_more][last_updated.last_updated_30]
Customer Technical Support Specialist

Customer Technical Support Specialist

Johnson Health Tech CompaniesVancouver, WA, US
[job_card.full_time]
Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, ...[show_more][last_updated.last_updated_30]
Head of Customer Support

Head of Customer Support

ConfidentialPortland, OR, United States
[job_card.full_time]
Innovative fuel app for the trucking industry.Transportation / Trucking / Railroad.The Company is seeking a Head of Customer Support to lead its 24 / 7 support organization, driving operational excellenc...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Success Manager

Customer Success Manager

RingCentral, IncPortland, OR, United States
[job_card.full_time]
Candidate must reside in MST or PST state •.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.Firs...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Technical Support Manager

Technical Support Manager

Oregon StaffingPortland, OR, US
[job_card.full_time]
Are you ready to lead a high-performing team and make a real impact? As a Technical Support Manager, you will empower specialists to deliver outstanding customer support for industry-leading 3D des...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Manager, Customer Success Manager

Manager, Customer Success Manager

Thomson ReutersPortland, OR, US
[job_card.full_time]
Manager of Customer Success Managers.Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of this transformation, we are bui...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support Representative (Remote)

Customer Support Representative (Remote)

Entrepreneur BabesPortland, OR, US
[filters.remote]
[job_card.full_time]
Customer Support Representative.At eCom Babes, we empower women to take control of their destinies by helping them start and grow their own online businesses. Our mission is to inspire confidence, k...[show_more][last_updated.last_updated_30]
  • [promoted]
Technical Support Manager

Technical Support Manager

PlanGridPortland, OR, US
[job_card.full_time]
Are you ready to lead a high-performing team and make a real impact? As a Technical Support Manager, you will empower specialists to deliver outstanding customer support for industry-leading 3D des...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Service Associate Team Leader (Front End Support Assistant Manager)

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Whole FoodsPortland, OR, US
[job_card.full_time]
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.Leads an...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Manager (Remote : CET 3 hours)

Customer Support Manager (Remote : CET 3 hours)

CyntegrityPortland, OR, US
[filters.remote]
[job_card.full_time]
Join Cyntegrity, one of the leading clinical trial risk management technology providers in the industry.We're proud of our bespoke and highly rated MyRBQM Portal and MyRBQM Academy brands.If you wa...[show_more][last_updated.last_updated_30]
  • [promoted]
Remote Customer Support Associate

Remote Customer Support Associate

TurboTaxVancouver, Washington
[filters.remote]
[job_card.full_time]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more][last_updated.last_updated_1_day]
Support Services Manager

Support Services Manager

LanternPortland, OR, United States
[job_card.full_time]
At Lantern, our company culture stands as the bedrock of our success and a source of pride for our teams.We firmly believe that a culture founded on trust forms the basis for enduring relationships...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Technical Support Manager

Technical Support Manager

Composites OneVancouver, WA, US
[job_card.full_time]
Begin your Composites One career today! As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Representative

Customer Support Representative

RevvityPortland, OR, US
[job_card.full_time]
Customer Support Representative.Join Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer ...[show_more][last_updated.last_updated_30]
  • [promoted]
Technical Support Manager

Technical Support Manager

Portland StaffingPortland, OR, US
[job_card.full_time]
Are you ready to lead a high-performing team and make a real impact? As a Technical Support Manager, you will empower specialists to deliver outstanding customer support for industry-leading 3D des...[show_more][last_updated.last_updated_variable_days]
Customer Support

Customer Support

Global Security and Communication, Inc.Vancouver, WA, United States
[job_card.full_time] +2
Global Security and Communication, Inc.This full-time admin position earns a.If you're ready to take your career to the next level with a respected and sought-after company, look no further! Part-t...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support

Customer Support

Candid HealthPortland, OR, US
[job_card.full_time]
Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid.Our Customer Support team is looking for its next team member to join our 1 year old team.As ...[show_more][last_updated.last_updated_30]
Senior Manager, Global Customer Support

Senior Manager, Global Customer Support

Cornerstone OnDemandPortland, OR, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About the Role :

As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success.

In this role you will...

Team Leadership : Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions.

Operational Excellence : Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics)

White Glove & Proactive Support : Continuous improvement to existing "best in class" customer support package that exceed expectations for enterprise customers, focusing on proactive engagement, personalized solutions, and superior issue resolution.

Data-Driven Management : Gather, analyze, and report on critical support metrics : CSAT, NPS, first response time, resolution time, and more. Use data to drive continuous improvement, inform decisions, and demonstrate impact to leadership.

Process Optimization : Evaluate new technologies, tools, and best practices in support operations; identify opportunities for automation and efficiency.

Cross-functional Collaboration : Partner with product, engineering, account management, and sales teams to drive successful customer outcomes, fast-track issue resolution, and relay customer feedback for product improvements.

Customer Advocacy : Serve as a trusted advisor and escalation point for enterprise customers, advocating on their behalf internally and ensuring their voices are heard.

You've got what it takes if you've got...

Bachelor's degree in a relevant field and / or role aligned experience required.

6+ years experience in customer support / operations roles, with at least 5 years leading teams in a SaaS environment.

Demonstrated expertise in enterprise-level support and white glove services.

Deep proficiency with customer support operational tools and CRM platforms.

Proven track record in data analysis and using metrics to drive decisions.

Experience designing and modeling customer support packages and service tiers for enterprise clients.

Excellent communication, leadership, and stakeholder management skills.

Ability to thrive in a fast-paced, customer-focused, and collaborative environment.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com