Customer support manager serp_jobs.h1.location_city

Overview

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Responsibilities

Key Accountabilities :

• Represent Spirit as a customer quality representative (CQS). Coordinate non-conformances with the customer and provide visibility.
• Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL).
• Review all non-conformances that may be sensitive (CSI) to the customer and end user.
• Ability to attend, interface and present data during customer meetings.
• Apply knowled ge of quality policies and governmental regulations to de velop a nd administer long-range customer inspection plans, acting as agent / designee for customer, to meet contractual and other requirements.
• Ability to plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.).
• Ability to perform design reviews to ensure that quality is engineered into the product and tool.
• Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings, and specifications to develop plans for the application of quality disciplines to processes.
• Ability to perform configuration audits and reviews of products, tools, and processes.
• Ability to compile, measure and analyze process capability data, models to perform trend analyses and risk assessments.
• Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements.
• Ability to ensure sequenced inspection control points, create and maintain inspection accountability systems.
• Ability to identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings.
• Provide education and coaching on the Quality Management System and Manufacturing Verification Process.

Qualifications

Required Qualifications :

High School Diploma or GED

Preferred Qualifications :

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

Kansas Tax Credit : Join Spirit AeroSystems' Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.