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Customer support representative Jobs in Austin, TX

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Customer support representative • austin tx

Last updated: 19 hours ago

Customer Support Rep

Texas Sports Academy MainAustin, TX, US
Full-time
Quick Apply

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development.Students cover 2x the material in just 2 hours a day, u... Show more

Reservation Support Representative

SunkissedgetawaysAustin, TX, USA
Remote
Full-time
Quick Apply

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests.This position focuses on provi... Show more

 • New!

Customer Support Representative

FiltrousAustin, Texas, United States
Part-time

Customer Support Representative (Part-Time).Be the Voice That Keeps Our Customers Coming Back.When a new customer signs on with Filtrous, the sale is just the beginning.The real value is built in w... Show more

 • New!

Customer Service Representative

Circle KRiverside, Texas, United States of America
Part-time

Store 2740595: 3782a State Hwy 19, Riverside, Texas 77367.Overnights (Weekdays + Weekend Availability Required).Customer Service Representative.We want you to join our team as a Customer Service Re... Show more

Remote Customer Service Representative

Alegria Travel ServicesAustin, Texas, United States
Remote
Full-time
Quick Apply

As a Remote Customer Service Representative, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe retur... Show more

Customer Support Representative

WanderAustin, Texas, United States, 78704
Full-time
Quick Apply

About Wander's WanderOS offering.Wander is a hospitality technology company that helps property managers and short-term rental owners win more direct bookings.Our platform, WanderOS, is the all-in-... Show more

Travel customer representative

Kopp TravelsAustin, Texas, United States
Remote
Part-time
Quick Apply

About the job Travel customer representative.As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the... Show more

Customer Account Representative

Swift7 ConsultantsAustin, Texas, United States
$49,000.00–$55,000.00 yearly
Full-time

We are seeking a personable and organized.Customer Account Representative.In this role, you will serve as an important point of contact for customers, helping answer questions, provide account info... Show more

Customer Service Representative

Austin Retina AssociatesAustin, Texas, United States
Full-time

Customer Service Representative.Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team.This role will include making and changing appointments and... Show more

Customer Service Representative – Remote

JbnetworkingAustin, Texas, United States
Remote
Full-time
Quick Apply

We are seeking a friendly, dependable, and customer-focused.Customer Service Representative.This remote opportunity is ideal for someone who enjoys helping people, communicating with customers, and... Show more

Customer Expansion Sales Representative

Stratford DavisAustin, TX, us
Full-time
Quick Apply

Ready to bring your enthusiasm to a team that truly invests in your personal and professional growth? We are expanding our remote operations and looking for ambitious team players ready to build a ... Show more

Customer Service Representative

TaurusAustin, TX, US
Full-time

Customer Service Representative.Love people and pets? Join our team and be the welcoming face of our luxury pet resort.Full-Time Customer Service Representative.Pet Host) to create exceptional expe... Show more

Customer Service Representative

LoanMax Title LoansAustin, Texas, United States
Full-time

Bilingual Customer Service Representative.Compensation is based on experience, qualifications, and performance.Bonus opportunities may be available where applicable but not guaranteed.Monday - Frid... Show more

 • Promoted

Customer Service Representative

In Charge ElectricAustin, Texas, US
Full-time
Quick Apply

At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth.Our team thrives on a supportive, dynamic culture that values... Show more

Customer Support Specialist

Austin Capital BankAustin, TX, US
Full-time
Quick Apply

Customer Support Specialist Location: Austin, Texas - Onsite About Us: At Austin Capital Bank, we create financial products and services that do good by enhancing our customers’ financial well-bein... Show more

Remote Customer Service Representative

VelvethorizonsAustin, Texas, United States
Remote
Full-time
Quick Apply

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.Our team is committed to delivering organized, accurate, and responsive... Show more

Remote Customer Support Representative

TradeJobsWorkforce78799 Austin, TX, US
Remote
Full-time

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phon... Show more

 • Promoted

Customer Service Representative

Xpand StaffingAustin, Texas, United States
$20.00–$21.00 hourly
Temporary
Quick Apply

Customer Service Representative.Austin, TX who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part ... Show more

Customer Service Representative

FASTSIGNS #110201Austin, TX, US
Full-time

FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contac... Show more

Customer Service Representative

Strive Global EventsAustin, Estados Unidos
Full-time
Quick Apply

At Strive Global Events, we believe that every event is an opportunity to tell a story, build connections, and inspire action.As a global agency specializing in event management and marketing, we b... Show more

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Customer Support Rep

Customer Support Rep

Texas Sports Academy MainAustin, TX, US
28 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We are hiring Customer Support Reps to handle parent inquiries in Zendesk full-time. You are the first line of response for families: answering questions clearly, resolving issues quickly, and making sure every parent walks away feeling taken care of. You own your queue, you know the answer or know exactly where to find it, and you keep the tone warm and professional every single time.

What You'll Do

  • Own the Parent Support Queue: Work Zendesk tickets from parents every day. Respond quickly, resolve what you can directly, and route what you cannot.
  • Answer Parent Questions Clearly: Handle questions about schedules, billing, academics, athletics, campus logistics, and everything in between. Give parents clear, complete answers so they do not have to write back.
  • Resolve Issues End to End: When a parent has a problem, work it through. Loop in the right internal team, keep the parent updated, and close the loop when it is done.
  • Escalate the Right Things: Know what you can handle and what needs to go up. Get escalations to the right person quickly with the context they need to act.
  • Keep Zendesk Clean: Tag tickets properly, keep macros up to date, and flag patterns you see in the queue so we can fix the root cause.
  • Communicate Warmly and Professionally: Every message you send should read as clear, warm, and on-brand. No copy-paste responses that miss the point.

Requirements

  • 2-3 Years of Zendesk Support Experience: You have worked in a Zendesk-based support role for two to three years. You know the platform, macros, triggers, and how to run a clean queue.
  • Excellent Written English: Your written English is clear, warm, and professional. Every parent-facing message reads well.
  • Customer or Family-Facing Support Background: You have handled real customer or family inquiries at volume, including hard conversations, and kept the relationship intact.
  • Judgment Under Pressure: You know how to read a message, figure out what is really being asked, and respond in a way that solves the problem without creating new ones.
  • AI Forward: You are comfortable using AI tools to draft responses and speed up repetitive work.
  • Organized and Reliable: You do not let tickets sit. You track open items, follow through, and keep parents in the loop even when the answer is not ready yet.
  • Availability: Full-time coverage during standard U.S. business hours, Central Time.
  • Location and Setup: Fully remote, open globally. Reliable internet and a quiet space you can work from. You do not need to be U.S.-based.

Bonus Points

  • School or Youth Program Support Background: You have handled support for a school, camp, club, or youth program where parents were a central part of the job.
  • Bilingual (English/Spanish): You can communicate with Spanish-speaking families directly.
  • Zendesk Certifications: You hold Zendesk Support Administrator or similar credentials.

Benefits

Pay: $25/hour