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Customer support representative Jobs in Oakland, CA

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Customer support representative • oakland ca

Last updated: 10 hours ago

Customer Support Coordinator

QcellsSan Francisco, CA, US
Full-time

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team.As a customer support person on this team, you will play an instrumental role ... Show more

Director of Customer Support

Cascading AISan Francisco, CA, United States
Full-time

Casca is building AGI for banking.We're replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do.We're looking for a Director of Cu... Show more

Customer service representative

TaylortravelscoSan Francisco, California, United States
Remote
Part-time
Quick Apply

Title: Remote Travel Specialist.As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip t... Show more

Customer Care Representative Remote

Morphius CorpOakland, CA, US
Remote
Full-time
Quick Apply

Must reside in California  We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can b... Show more

Customer Support Strategic Program Manager

MercurySan Francisco, CA, United States
Full-time

Customer Support Strategic Program Manager.San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or United States.Buckminster Fuller popularized the concept of "tensegrity" struct... Show more

Customer Support Strategy & Operations, Manager

Rootshell IncSan Francisco, CA, United States
Full-time

Customer Support Strategy & Operations, Manager.Rootshell Enterprise Technologies Inc.IT Consulting services in the US.We are actively seeking Customer Support Strategy & Operations, Manager for on... Show more

Customer Service Representative Entry Level

Riskguard Insurance SolutionsSan Francisco, CA, US
$24.00 hourly
Full-time

We are an independent insurance agency offering personal, commercial, life, and health insurance products.We take pride in a collaborative, close-knit office environment where every team member pla... Show more

Remote Customer Support Representative

TradeJobsWorkforce94119 San Francisco, CA, US
Remote
Full-time

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phon... Show more

 • Promoted

Customer Service Support

Knoll, Inc.San Francisco,CA
$26.00 hourly
Full-time

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors.We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residen... Show more

Customer Support Engineer, Senior Manager

VapiSan Francisco, CA, United States
Full-time

Voice AI that resolves, not transfers.Most phone systems trap callers in menus and scripts.Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve... Show more

Senior Manager, Customer Support

G2 Venture PartnersSan Francisco, CA, United States
$205,000.00 yearly
Full-time

Senior Manager, Customer Support.Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power.As a Senior Manager, Customer Support, you'll play a ... Show more

Customer Support Manager

CampfireSan Francisco, CA, United States
Full-time

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs.You ... Show more

Customer Service Representative

Ethos Veterinary HealthSan Francisco, CA, US
$26.00 hourly
Full-time
Quick Apply

Customer Service Representative–  San Francisco $26-$30/hr plus $5.SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area.Known for our co... Show more

Remote Customer Service Representative

Hall AssociatesSan Francisco, California
$16.00–$22.00 hourly
Remote
Full-time
Quick Apply

We're looking for a Remote Customer Service.As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service.You w... Show more

Staff Domain Expert, Customer Support

WorkatoSan Francisco, CA, United States
Full-time

Staff Domain Expert, Customer Support.Boston, Massachusetts; Denver, Colorado; New York, New York; Palo Alto, California; San Francisco, California.Workato delivers enterprise infrastructure for th... Show more

Customer Support Representative-III

ExcelGens, Inc.San Francisco, CA, United States
Full-time
Quick Apply

Table" style="width:529.Job Title: Customer Support Representative-III</b></p> <p><b>Time: <b>Mon Wed, 6 am 3 pm PT, 9 hrs/day 3 days = 27 hrs/wk&lt... Show more

 • New!

Customer Support Lead

CardlessSan Francisco, CA, United States
$120,000.00 yearly
Full-time

At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers.We've launched over a dozen credit card programs, including for Coinbase, Bilt,... Show more

Customer Service Representative

Mechanics BankSan Francisco, California
$20.00 hourly
Full-time

Mechanics Bank is currently searching for a Customer Service Representative to join our team.Here at Mechanics Bank, we value connection, partnership, long term relationships and working together i... Show more

Customer Service Representative

Dreisbach EnterprisesOakland, CA, US
$22.00 hourly
Temporary
Quick Apply

Dreisbach has been serving our customers with the pride and integrity of a family-owned company for over 50 years.We are a Third Party Logistics provider; our core business is Refrigerated Warehous... Show more

Customer Support Manager - Cycling

DSTNCSan Francisco, CA, United States
Full-time

Customer Support Manager - Cycling.We are seeking a highly motivated and experienced Customer Support Manager to lead our customer service efforts in the cycling and endurance industry, operating o... Show more

People also ask
Customer Support Coordinator

Customer Support Coordinator

QcellsSan Francisco, CA, US
5 days ago
Job type
  • Full-time
Job description

Description


POSITION DESCRIPTION:

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.

REQUIRED QUALIFICATIONS

  • Solar Industry experience (Renewable)
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service.
  • Impeccable attention to detail.
  • Ability to exercise strong organizational, problem-solving and analytical skills.
  • Detailed, analytical thinker.
  • Excellent oral and written communication skills.
  • Excel
  • Process driven while finding long-term solutions.
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel


Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N









The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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