Customer support representative serp_jobs.h1.location_city

Job Description

Job Description

Are you an experienced title & escrow professional who loves helping clients and solving complex issues? FirstSource Title is hiring a Customer Support Representative to be the trusted first point of contact for consumers and lenders throughout their title insurance and settlement transactions. You’ll pair deep file knowledge with white-glove service—turning questions into clear next steps and clients into raving fans.

As a Customer Support Representative, you’ll handle inbound calls and emails from consumers and lenders, offering solutions with professionalism and care. Unlike general customer support roles, this position requires strong title and escrow expertise—you’ll review files, address detailed questions, and support the settlement process from start to finish. The ideal candidate is self-driven, detail-oriented, and motivated to deliver exceptional service while meeting individual and team goals.

Compensation :

• Base Salary Range : $45,000 - $55,000
• 401(k) : 5% company match
• Benefits : Full package included
• 15 days PTO

This is a hybrid position at our Scottsdale, AZ office.

Compensation :

45,000 – $55,000 per year

Responsibilities :

Qualifications :

About Company

Since 2004, FirstSource Title Agency has been dedicated to providing an exceptional closing experience for individuals refinancing, selling, or purchasing new homes. We combine speed and accuracy with a personal touch, ensuring every transaction receives the attention it deserves. When you join our team, you’re not just taking on a role — you’re becoming part of a company that values excellence, teamwork, and service. Together, we make the closing process seamless and stress-free for clients.