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Customer support representative Jobs in Raleigh, NC

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Customer support representative • raleigh nc

Last updated: 2 hours ago

Customer Service Representative

First AmericanRemote, South Carolina, United States
Remote
Full-time

Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions.Review mortgage account information across multiple systems to inv... Show more

 • New!

Customer Service Representative

SRS Distribution IncRaleigh, North Carolina
Full-time

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support.This role engages directly with walk-in customers, coord... Show more

Remote Customer Service Representative

NexRepRaleigh, North Carolina
$13.00 hourly
Remote
Full-time

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helpin... Show more

Customer Service Representative

Kimbrell's Home FurnishingsRALEIGH, NC, US
$14.00 hourly
Full-time

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on bui... Show more

Customer Service Representative - Remote

Traveling with MichRaleigh, North Carolina, United States
Remote
Full-time +1
Quick Apply

Customer Service Representative.We are looking for a friendly, professional, and customer-focused .Customer Service Representative.The ideal candidate enjoys helping people, solving problems, commu... Show more

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Customer Care Representative

Drees HomesRaleigh, NC, US
Full-time

Overview Drees Homes is a family-owned home builder with a passion for making custom homes easy.For over 95 years, we've cared for our employees and customers— earning recognition as the 19th large... Show more

Customer Service Representative

GpacRaleigh, North Carolina, United States
Full-time

Our client, a leading waste management company, is looking for a friendly and dedicated.Customer Service Representative.The company is committed to providing excellent waste collection and recyclin... Show more

Customer Support Manager

Alphabe InsightRaleigh, NC, United States
Full-time

At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support.With a focus on professionalism, innovation, and integrity, we are committed... Show more

Customer Service Representative

Crunch Fitness - JFF North AmericaRaleigh, NC, US
$12.00 hourly
Part-time

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!.At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results.We offer real opport... Show more

Customer Service Representative

Capitol CoffeeRaleigh, NC, US
Full-time
Quick Apply

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.The ideal candidate wi... Show more

Customer Service Representative

Hajoca CorporationRaleigh, NC, US
Full-time +1

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies.Founded in 1858, Hajoca is a company based on the pr... Show more

Customer Service Representative

Circle KGarner, North Carolina, United States of America
Part-time

Store 2723479: 1900 US 70 Hwy 70 Lh, Garner, North Carolina 27529.Flexible (Days, Evenings, Overnights + Weekends).Customer Service Representative.We want you to join our team as a Customer Service... Show more

Customer Service Representative (CSR)

CMC ElectricRaleigh, NC, USA
$15.00 hourly
Full-time
Quick Apply

CMC Electric, LLC of Clayton, NC is looking to hire a Customer Service Representative (CSR) for, Saturday shift.This Customer Service Representative (CSR) position earns a competitive wage of $15-$... Show more

Customer Support Representative - Work from Home - TurboTax

TurboTaxCary, North Carolina
$24.00 hourly
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Client Support Representative

NexeraRaleigh, NC, United States
Full-time
Quick Apply

Want a career that combines customer service with professional growth?.We're expanding and looking for individuals who enjoy working with people while learning about today's financial industry.You'... Show more

Customer Service Representative

Professional Financial ServicesGarner, NC, US
Full-time

Supports the manager in the daily operations of the branch office.Performs branch collection activities.Provides excellent customer and dealer service.Performs collection activities on delinquent a... Show more

Junior Customer Support

EupryRaleigh, NC, US
Full-time
Quick Apply

Junior Customer Support - Full-Time | Raleigh, NC.Would you like to join a fast-growing startup in the life science industry? And would you like to kick-off your career in Europe with a two to four... Show more

Customer Services Support Operator

Acara SolutionsCary, NC, US
$19.57 hourly
Full-time

Job Title: Customer Services Support OperatorLocation: Cary, NCEmployment Type: Contract (12 months)Industry: ManufacturingCompensation: $19.About the Opportunity:-We're looking for a highly organi... Show more

Customer Service Representative

Synerfac Technical StaffingKnightdale, NC, US
Full-time

Customer Service Representative Location: Knightdale, NC Schedule: Onsite, M-F 8AM-5PM Our client is looking for a personable, detail-oriented Customer Service Representative to join a well-establi... Show more

 • New!

Customer Sales & Service Representative

Applied Industrial TechnologiesRaleigh, NC, US
Full-time

Our company culture is friendly, fun with healthy competition and rewards.Applied Industrial Technologies offers integrity, inclusion, and career advancement.Individual contribution and ideas are e... Show more

People also ask
Customer Service Representative

Customer Service Representative

First AmericanRemote, South Carolina, United States
3 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions
  • Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions
  • Confirm and update customer contact and account information
  • Evaluate customer concerns and take corrective action according to established procedures
  • Escalate complex issues and collaborate with managers, support representatives, and other teams
  • Document customer conversations and actions taken in accurate account records
  • Research customer concerns and coordinate with internal teams to ensure timely, accurate resolution
  • Assist with billing questions and coordinate with Collections or other departments
  • Introduce relevant client products and services when appropriate
  • Meet call-handling, quality, productivity, and regulatory requirements

Requirements:

  • At least 1 year of related experience in a call center or customer service environment
  • Mortgage servicing, financial services, or related industry experience preferred
  • High school diploma or equivalent required
  • Strong customer service and communication skills
  • Ability to navigate multiple computer systems and screens while assisting customers
  • Strong attention to detail and ability to maintain accurate account documentation
  • Basic math and problem-solving skills
  • Ability to research information, analyze customer concerns, and determine appropriate next steps
  • Availability for Monday–Friday, 11:30 a.m.–8:00 p.m. ET
  • Availability for one Saturday every four weeks, 9:00 a.m.–3:00 p.m. ET, with a weekday off Tuesday through Thursday
  • Occasional mandatory overtime may be required
  • Availability for three-week training, 9:00 a.m.–6:00 p.m. ET

Benefits:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • PTO/paid sick leave
  • Employee stock purchase plan
  • Inclusive, people-first workplace culture