Customer support specialist [h1.location_city]
[job_alerts.create_a_job]
Customer support specialist • columbus oh
[last_updated.last_updated_1_day]
Location : 4343 Easton Commons, Columbus, Oh 43219 ONSITE.Shifts Vary : 6 AM - 8 PM Local Time.Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need •.This is a gr...[show_more][last_updated.last_updated_30]
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Engage internal clients via both inbound and outbound phone calls.Act as initial and ongoing support during account opening and lifecycle of account.
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Heinzerling Community is seeking detail-oriented, dependable professionals to join our Human Resources team.In this role, you will provide vital support across a range of HR functions, helping to e...[show_more][last_updated.last_updated_variable_days]
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Our products include the Visual Collaboration Suite ...[show_more][last_updated.last_updated_variable_days])
At New Story Schools, we’re committed to your growth.We encourage you to explore roles that align with your skills and career goals.
Selection is based on qualifications, performance, and read...[show_more][last_updated.last_updated_1_day]
Why You’ll Love This Job : .After being hired on, the following benefits are offered : .Multiple medical plans including HSA availability with company contributions.
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Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residen...[show_more][last_updated.last_updated_30]
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Multi-Year / On-Going Contract (possible full time hire).Columbus, OH (work location in Whitehall, OH).Pyramid Schedule (2 days on, 2 days off, 3 days on, 2 days off).
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[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Responsible for high quality end-user technical support, related to enterprise software and hardware Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication. Resolve issues or escalate appropriately while managing customer expectations. Maintain composure and professionalism in high-pressure and difficult situations. Deliver a consistent and positive customer experience across all interactions. Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams. Use proper netiquette and tone to ensure effective communication, especially in written chat interactions. Communicate ticket status, next steps, and resolutions to users promptly. Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. Perform incident assessment, triage, research, training / education, resolution, and recovery. Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. Install, modify, clean, or repair hardware and software as required. Leverage both the chat and call platforms efficiently while handling multiple requests concurrently. Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to : Holidays, Overtime, Shift change, and weekends. Continuously seek opportunities for self-improvement and operational efficiency. High school diploma or GED required. Preferred : 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential. Excellent customer service and communication skills (written and verbal). Strong problem-solving and critical-thinking abilities. Self-motivated with the ability to work independently and prioritize tasks under pressure. Technical aptitude with the ability to learn and support a broad range of IT systems and applications. Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Title : IT Customer Support
Location : 4343 Easton Commons, Columbus, Oh 43219 ONSITE
Pay Rate : $24.00 / HR
Shifts Vary : 6 AM - 8 PM Local Time
Contract Length : 12 months
- Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need
This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware / software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Summary :
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call / chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities :
Customer Support :
Communication & Documentation :
Technical Troubleshooting & Resolution :
Additional Expectations :
Qualifications :
Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information.
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