Customer support specialist • concord nc
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The average salary range is between $ 36,563 and $ 53,206 year , with the average salary hovering around $ 52,000 year .
The average salary range is between $ 32,523 and $ 54,810 year , with the average salary hovering around $ 38,025 year .
Home: Peer Support Specialist
Department: Peer Support
Location: Concord Office
Service Area: Charlotte
Start Date: Sept. 21,2026
Position: 1099 Contractor
A North Carolina Peer Support Specialist (NC CPSS) job description centers on providing recovery-oriented support to individuals with mental health and/or substance use challenges, leveraging their own lived experience to foster hope, self-determination, and successful navigation of recovery resources. This role involves individualized guidance, coaching, and advocacy, helping clients with daily living skills, resource identification, and community integration.
Key Responsibilities and Duties:
Providing individualized guidance, coaching, and support to peers with mental health and/or substance use challenges, drawing on lived experience.
Empowerment and self-determination:.
Assisting individuals in identifying strengths and goals, promoting self-advocacy, and supporting them in making informed choices about their recovery and services.
Resource navigation and linkage:.
Helping clients access and utilize community resources for housing, employment, education, healthcare, and social support networks.
Crisis intervention and support:.
Providing support and guidance during crises and working to promote continuity of care with other healthcare professionals.
Assisting with developing self-help, coping, and social skills, as well as functional skills like managing finances and healthcare.
Modeling recovery values, attitudes, and behaviors to encourage wellness and inspire hope.
Documentation and team collaboration:
Maintaining accurate records and participating in team meetings and collaborations with other healthcare professionals.
Qualifications and Requirements:
NC Certified Peer Support Specialist: Certification as a Peer Support Specialist is a requirement in North Carolina.
Lived experience: Personal experience as a consumer of mental health or substance use services with a history of managing one's own recovery.
Education: A high school diploma or GED is typically required.
Stability: A history of sustained recovery without crisis, relapse, psychiatric in-patient treatment, or criminal involvement is often required.
Specific training: Completion of WRAP (Wellness Recovery Action Plan) or equivalent training is often beneficial.
Transportation: Reliable transportation is frequently necessary for job duties.
About Epiphany Family Services
Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.
Join Our Team
If you are passionate about making a meaningful impact and providing high-quality, person-centered care, we encourage you to apply and grow with us.
EEOC Statement
Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.
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