Customer support specialist h1.location_city

Job Summary

Health Services of North Texas, Inc. is seeking a compassionate and detail‑oriented Remote Client Support Specialist to provide exceptional service to patients, families, and community partners. In this role, you will be the first point of contact for clients needing help with appointments, services, and basic account questions, ensuring every interaction is professional, friendly, and efficient. You will guide clients through our processes, resolve issues, and coordinate with internal teams so that people can access the care and resources they need. If you enjoy helping others, have strong communication skills, and want to make a difference from the comfort of your home, this is an excellent opportunity to join a mission‑driven healthcare organization.

Key Responsibilities

Serve as the first point of contact for clients via phone, email, and chat, providing timely, courteous, and accurate support.
Answer questions about services, appointments, locations, and basic account or portal access issues, escalating clinical or complex questions to the appropriate team.
Schedule, reschedule, and confirm appointments in the electronic system as needed, following established guidelines.
Assist clients with understanding instructions they receive from the clinic (e.g., what to bring, insurance information, forms, or documents).
Document all client interactions clearly and accurately in the appropriate systems, following internal procedures.
Identify urgent or sensitive issues and follow escalation protocols to ensure clients receive prompt attention.
Work closely with internal teams (scheduling, billing, medical records, and clinical staff) to resolve multi‑step client issues.
Maintain a high level of professionalism, empathy, and confidentiality in every interaction, in line with organizational and privacy requirements.

Required Skills and Qualifications

Prior experience in customer service, call center, or client support; healthcare or nonprofit experience is a plus but not required.
Strong verbal and written communication skills with a patient, empathetic, and solution‑focused approach.
Comfortable using computers, multiple software systems, and learning new tools for scheduling, documentation, and communication.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks in a fast‑paced remote environment.
Ability to work independently, meet performance and quality standards, and follow established processes.
Commitment to respecting client privacy and handling sensitive information appropriately.

Benefits

Competitive hourly pay based on experience, with regular performance reviews.
Paid time off (PTO) and paid holidays in line with organizational policy.
Medical, dental, and vision coverage eligibility for full‑time employees.
Access to retirement or savings options, if eligible under company plans.
Paid training and ongoing professional development to build your skills.
Opportunities for internal growth into other administrative, IT, or coordination roles.
Flexible, fully remote work environment that supports work‑life balance.
Supportive, mission‑driven culture focused on serving patients and communities across North Texas.