Customer support specialist h1.location_city

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• In this role, you will be responsible for providing support for FOS, ensuring seamless operations across various departments including Dispatch, Load Planning, Ramp Services, Maintenance, Engineering, and Crew Management.

What you'll do

• Provide support for the Flight Operating System (FOS) across all company departments.
• Resolve FOS issues promptly and effectively, escalating complex problems when necessary.
• Conduct data integrity checks and edits in the FOS database to ensure accuracy and reliability.
• Manage aircraft configurations, including additions and removals for deliveries and retirements.
• Compile and distribute daily Operations Review Reports and other operational performance analyses.
• Coordinate critical operational schedule changes and implement regular FOS schedule adjustments.
• Monitor and manage the ACARS (ARINC Communications and Reporting System) for automated flight status updates.
• Assist with FOS security measures and provide necessary access and permissions.
• Update records to ensure dispatch and other departments have accurate and up-to-date information.
• Correct flight records to validate traffic data is factual
• Perform other duties as assigned to support operational efficiency and excellence.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or equivalent experience/training.
• Experience in transport airline operations, including roles in flight operations, dispatch, load planning, ramp operations, airport tower, or maintenance control.

Preferred Qualifications- Education & Prior Job Experience

• 5 years of experience in airline operations with proficiency in FOS.
• Associate degree or higher in Science, Aviation or Computer Science or equivalent experience.
  

Skills, Licenses & Certifications

• Strong proficiency in MS Office Suite of tools
• Excellent analytical and problem-solving skills with the ability to prioritize tasks effectively.
• Effective communication skills, both verbal and written, with the ability to interact professionally across various levels of the organization.
• Ability to work under pressure in demanding operational conditions, including weekends, holidays, and on-call shifts.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.