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Customer support specialist • fresno ca

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Technical Support Specialist III

Technical Support Specialist III

PC SOLUTIONSClovis, CA, US
[job_card.full_time]
As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliabili...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Immigration Support Specialist - Remote - #34689

Immigration Support Specialist - Remote - #34689

Manila RecruitmentFresno, CA, US
[filters.remote]
[job_card.full_time]
Immigration Support Specialist.Exciting opportunity to join a dynamic organization that values excellence, collaboration, and professional growth while providing the chance to contribute to meaning...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Care Specialist

Customer Care Specialist

SuperCare HealthFresno, CA, US
[job_card.full_time]
Improving the lives of those with chronic care diseases while providing solutions to our customers.Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...[show_more][last_updated.last_updated_variable_days]
Peer Support Specialist Certified

Peer Support Specialist Certified

Mental Health Systems, Inc.Fresno, CA, US
[job_card.full_time]
Our organization embraces the tenets of client-centered care, and our core values People, Culture, and Growth are at the forefront of everything we do. We hire exceptional individuals seeking meanin...[show_more][last_updated.last_updated_variable_days]
Sales Support Specialist

Sales Support Specialist

Hire Up Staffing & HealthcareFresno, CA
[job_card.full_time]
Job Title : Sales Support Specialist.Monday – Friday, 8 : 00 AM – 5 : 00 PM.This position plays a key role in supporting sales operations, ensuring smooth order processing, and acting as a liaison betwe...[show_more][last_updated.last_updated_30]
Customer Support Representative I

Customer Support Representative I

KellyFresno, California, US
[job_card.temporary]
Customer Support Representative I (Analyst 1 – Customer Service).Temporary (6-month assignment).Monday to Friday, 8 AM to 5 PM. The Customer Support Representative I provides analytical, supp...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support Specialist

Customer Support Specialist

TradeJobsWorkforce93707 Fresno, CA, US
[job_card.full_time]
As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...[show_more][last_updated.last_updated_30]
  • [promoted]
Polish Speaking VIP Customer Support Agent

Polish Speaking VIP Customer Support Agent

Patrique Mercier RecruitmentFresno, CA, US
[job_card.full_time]
Polish Speaking VIP Customer Support Agent.A Unique Opportunity Awaits You! Patrique Mercier Recruitment By Cyriel is thrilled to announce a vacancy for a Polish Speaking VIP Customer Support Agent...[show_more][last_updated.last_updated_variable_days]
Remote Customer Service Specialist

Remote Customer Service Specialist

ForgeFitFresno, CA, United States
[filters.remote]
[job_card.full_time]
Remote Customer Service Specialist.At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak wi...[show_more][last_updated.last_updated_30]
  • [promoted]
Norwegian Customer Support Consultant for Netflix

Norwegian Customer Support Consultant for Netflix

SpeakitFresno, CA, US
[job_card.full_time]
Norwegian Customer Support Consultant.Are you a Norwegian speaker? We are looking for Norwegian Customer Support Consultants to join the dynamic team of Netflix. Are you a TV shows fan? Start your c...[show_more][last_updated.last_updated_30]
Customer Support Representative I

Customer Support Representative I

Kelly ServicesFresno, CA, US
[job_card.full_time] +1
Customer Support Representative I (Analyst 1 – Customer Service).Temporary (6-month assignment).Monday to Friday, 8 AM to 5 PM. The Customer Support Representative I provides analytical, support, an...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Senior Customer Support Specialist

Senior Customer Support Specialist

Alt Legal - IP Management SoftwareFresno, CA, US
[job_card.full_time]
Senior Customer Support Specialist.Alt Legal is a forward-thinking company known for its innovative, automated trademark management tools. Trusted by over 1,000 global law firms, IP boutiques, and F...[show_more][last_updated.last_updated_30]
  • [promoted]
Computer Support Specialist

Computer Support Specialist

TradeJobsWorkForce93714 Fresno, CA, US
[job_card.full_time]
Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...[show_more][last_updated.last_updated_30]
  • [promoted]
Administrative Support Specialist

Administrative Support Specialist

Keller Executive SearchFresno, CA, US
[job_card.full_time]
This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Sear...[show_more][last_updated.last_updated_variable_days]
Peer Support Specialist - Phoenix Landing

Peer Support Specialist - Phoenix Landing

RH Community BuildersFresno, CA, US
[job_card.full_time]
Phoenix Landing is an innovative, low-barrier, service enhanced emergency shelter serving Fresno County.Phoenix Landing provides onsite mental health services, case management, peer support and hou...[show_more][last_updated.last_updated_30]
  • [promoted]
Junior Customer Support Specialist | Remote | AI SaaS Support

Junior Customer Support Specialist | Remote | AI SaaS Support

Process StreetFresno, CA, US
[filters.remote]
[job_card.full_time]
Junior Customer Support Specialist | Remote | AI SaaS Support.We believe in the power of process and its potential to unlock growth in teams everywhere. Process Street is an AI software and complian...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Coordinator

Customer Support Coordinator

Westpeak ConsultantsFresno, CA, US
[job_card.full_time]
Got a knack for keeping things running smoother than a perfectly optimized search engine? If you can solve problems with a witty remark and a smile, our team needs you! We're the wizards behind the...[show_more][last_updated.last_updated_30]
  • [promoted]
Junior Contracts Support Specialist

Junior Contracts Support Specialist

TeracoreFresno, CA, US
[job_card.temporary]
Junior Contracts Support Specialist.Remote Opportunity (US Citizenship required to obtain security clearance.Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified manag...[show_more][last_updated.last_updated_30]
Customer Support Supervisor

Customer Support Supervisor

TaskRabbitCalifornia, US
[filters.remote]
[job_card.full_time]
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-dos, such as furniture assembly, handyman work, moving help, and much more.At Taskrabb...[show_more][last_updated.last_updated_30]
Technical Support Specialist III

Technical Support Specialist III

PC SOLUTIONSClovis, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

SUMMARY OF FUNCTIONS :

As a Technical Support Specialist III, this role involves designing, implementing, and maintaining network infrastructure for multiple clients, ensuring optimal performance, security, and reliability. The Network Engineer III is expected to have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, client-focused environment.

BASE PAY AND COMPENSATION :

The Technical Support Specialist III will receive an hourly wage starting at $38.00 per hour up to $55.00 per hour. This position is a full-time position and may be required to work some weekends and holidays as needed.

BENEFITS :

  • Employer-Contributed Health Benefits
  • Employer-Contributed Dental & Vision Insurance
  • Employer-Contributed Life Insurance
  • 401K Retirement Plan- PCS Safe Harbor Matches up to 4% when eligible
  • Flexible Spending Account (FSA) Health Care Program
  • 30% Employee Discount at 13 Prime Steak in Clovis, CA
  • 30% Employee Discount at Yolked Kitchen in Clovis, CA
  • Employee Training and Certifications
  • Paid Holidays - 10 Days
  • Paid Sick Leave
  • Paid Vacation Time
  • Company Sponsored Luncheons and Fully Stocked Kitchen

KEY RESPONSIBILITIES :

  • Design, implement, and manage network systems including routers, switches, firewalls, and load balancers.
  • Monitor network performance and ensure high availability and reliability across client environments.
  • Troubleshoot and resolve network-related issues promptly, providing escalation support when necessary.
  • Perform network maintenance and upgrades, including patches and firmware updates.
  • Develop and enforce network security policies, disaster recovery plans, and backup procedures.
  • Conduct regular network performance testing and generate detailed reports.
  • Collaborate with internal teams and vendors to optimize network services.
  • Provide technical support and guidance to clients and junior staff.
  • Stay current with emerging technologies and best practices.
  • Performs review audits of client’s current information systems.
  • Perform Disaster Recovery functions for supported end clients.
  • Perform Network and Security Audits.
  • Oversee and administer client’s network servers, network infrastructure, peripheral devices, and workstations.
  • Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms.
  • Ensure the integrity and security of enterprise data on host computers, multiple databases.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Utilize our organization’s monitoring software / hardware used in maintaining the client’s network infrastructure.
  • Deployment and installation of workstations, hardware and software at client locations.
  • Driving to client sites to deliver goods and perform maintenance and troubleshooting as described above.
  • Driving is a core job function, and alternative transportation methods would not meet operational needs.

    • Requirements : QUALIFICATIONS :

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 3–5 years of experience in network engineering, preferably in an MSP environment.
  • Strong knowledge of network protocols (TCP / IP, DNS, DHCP, TCP / IP) and routing / switching technologies.
  • Experience with firewalls, VPNs, SD-WAN, and network security principles.
  • Familiarity with cloud networking (AWS, Azure) and virtualization technologies.
  • Proficiency in network monitoring tools and remote management systems.
  • Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are a plus.
  • Excellent communication and customer service skills.
  • Ability to work independently and participate in on-call rotations.
  • Ability to legally operate a motor vehicle in California and maintain a driving record that meets company safety standards.
  • Employment is contingent upon successfully completing a Criminal Justice Information Service (CJIS) background check, as required by law
  • Background check and drug screen will be conducted after a conditional offer of employment is made.

    • SKILLS & KNOWLEDGE :

  • Ability to work independently and achieve high standards to meet multiple deadlines.
  • Explicitly proficient communicator, including writing, speaking, editing, proofreading.
  • Ability to work on small and large projects with great attention to detail.
  • Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
  • Interpersonal skills such as telephony skills, communication skills, active listening, and client-care.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness : ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Scripting skills (PowerShell) for automation tasks.
  • Understanding and defining the 7 layers of OSI model.
  • Experience in SAN, Nas, ISCSI,RAID
  • Experience in Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support.
  • Experience with VoIP systems and wireless networking.
  • Mail protector Migration and DNS configuration Skills.
  • Experience in Active Directory Support, Microsoft Windows, Microsoft Exchange, and Windows Server Support.