Customer support specialist [h1.location_city]
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Customer support specialist • garland tx
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At Fortis, we lead the way in next generation payment technologies and solutions.We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach unchar...[show_more][last_updated.last_updated_variable_days]
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US TX RSM 001 Plano TX Office - Plano, TX.Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries.Our team members deliv...[show_more][last_updated.last_updated_variable_days]
Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for...[show_more][last_updated.last_updated_30]
Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers.We serve more than 750 payers including the top five national health plans regional health ...[show_more][last_updated.last_updated_variable_days]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...[show_more][last_updated.last_updated_1_hour]
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Auto Warranty Claims Call Center assisting customers and repair facilities with questions related to contracts coverage claim status and payments.
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Sales Account Development Associate.At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation...[show_more][last_updated.last_updated_variable_days]
At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for ...[show_more][last_updated.last_updated_variable_days]
Ideal candidate will be focused on excellent customer service, have the ability to multi-task, the ability to show flexibility in assignments, maintain scrupulous infection control standards, maint...[show_more][last_updated.last_updated_variable_days]
At Trane Technologies™ (https : / / www.We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our peop...[show_more][last_updated.last_updated_variable_days]
Lamps Plus, the nation's largest lighting retailer, has a company culture that fosters a collaborative work environment focused on mentorship and professional development.Our Company offers its emp...[show_more][last_updated.last_updated_variable_days])
Do you love developing and nurturing great relationships?.As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staff...[show_more][last_updated.last_updated_variable_days]
Talascend is currently seeking a.This role contributes to the team's growing need for business intelligence, insights / dashboard management, strategic development, customer experience, and related b...[show_more][last_updated.last_updated_1_day]
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, includ...[show_more][last_updated.last_updated_variable_days]
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Fortis Payment Systems LLCPlano, TX, US[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond to support inquiries via phone, email, chat, and case management systems Research and resolve issues using internal documentation and resources Ensure accurate documentation of issues, actions taken, and resolutions in support systems Use the company Wiki and other internal tools to find and follow documented procedures Work closely with internal teams to escalate issues and collaborate on solutions Maintain awareness of updates to Fortis products and services Education : High school diploma or equivalent required; relevant coursework or degree preferred Experience : 1+ year in customer service or tech support; experience in payments or POS hardware is a plus Technical Skills : Basic knowledge of hardware setup / troubleshooting (Ingenico preferred); ability to learn internal tools and platforms Communication : Clear verbal and written communication skills; comfortable supporting customers via phone, email, and chat Problem-Solving : Strong troubleshooting skills with attention to detail and accurate case documentation Teamwork : Collaborative mindset with a willingness to learn and adapt in a fast-paced environment
Job Description
Job Description
Description : Overview
At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
As a Technical Support Representative, you will be the first line of support for merchants using Fortis products and services. You’ll handle inbound support requests, troubleshoot issues related to the Fortis Gateway and Ingenico hardware, and ensure merchants receive timely and accurate assistance. This entry-level position is ideal for candidates with strong customer service skills and a desire to grow within the payment processing industry.
Essential Duties
Fortis Product Support -
- Provide technical support for Ingenico hardware including setup, installation, and basic troubleshooting
- Assist merchants with navigation and functionality of the Fortis Gateway
- Process deployment requests and reprogramming for payment terminals
- Troubleshoot basic hardware / software issues and escalate when needed with gateways and payment processing terminals
- Manage terminal replacements and warranty claims
Customer & Case Management -
Internal Tools & Collaboration -
Requirements : Requirements