Customer support specialist Jobs in Huntsville, AL

Senior Operations Support Specialist

Responsibilities PeopleTec is currently seeking a Senior Operations Support Specialist to support our Huntsville, AL location. We're on the hunt for a talented Senior Operations Support Specialist to support the Portfolio Acquisition Executive Fires (PAE) Fires, Integrated Fires Directorate (IF-D). This position will be based in Huntsville and is crucial to our team, ensuring the smooth running of our daily operations. You'll be the backbone of our organization, managing processes, troubleshooting issues, and supporting our teams to deliver top-notch service in support of the IF-D mission. You will provide input and recommendations for establishing and refining the processes and business rules that will facilitate efficient operations across the entire organization as well as within the PAE Fires. This is a fantastic opportunity for someone who is eager to make an impact and thrives in a fast-paced environment. If you're ready to take the next step in your career and join a dynamic, dedicated team, we'd love to hear from you.

Duties:

• Work in the IF-D Headquarters Staff cell directly supporting the IF-D Joint Program Executive Officer (JPEO)GDS Program Manager for Material Development (Acquisition), IF-D Operations Lead, and associated IF-D staff.
• Provide guidance and recommendations on establishing processes that permit efficient and streamlined operations of multiple SES and O-6-led product leads and offices.
• Collaborate with higher and lateral staff elements to ensure seamless execution of operational tasks.
• Manage daily operations, including scheduling, logistics, and inventory control.
• Serve as the JPEO, and Operations Lead's direct representative as situations dictate.
• Analyze operational processes, identify issues, suggest solutions, and drive continuous improvement initiatives.
• Develop and maintain operational reports for management review.
• Ensure compliance with company policies and industry regulations.
• Provide operational support to various departments.
• Assist in the implementation of new operational strategies.
• Coordinate with team members to ensure operational goals are met.
• Use the Army Task Management Tool Enterprise Task Management Software Solution (ETMS2), Microsoft Teams, Microsoft Outlook Calendar tool, PAE-Fires Sharepoint portal tools, and other planning tools in accordance with Standard Operating Procedures and guidance provided.
• Prepare briefing materials, support meetings, schedule conference rooms, schedule and support teleconferences and video teleconferences and other support tasks as directed.
• Conduct and submit daily accountability for the IF-D and submit to PAE Fires Human Resources.

Qualifications Required Skills/Experience :

• 10+ years of related experience.
• Demonstrated performance using MS Teams, Sharepoint, Outlook, and the MS Office suite of programs.
• Experience with Army's Task Management Tool.
• Strong leadership skills.
• The ability to work independently is necessary for this position.
• Experience working in an organizational Headquarters led by a minimum of a three-star general officer or SES (I.e., Division, DA Staff, ASA (ALT), PEO).
• Ability to balance urgency with sound decision making and careful execution.
• Exceptional problem solving and analytical skills.
• Ability to operate in a dynamic, fast-paced environment and meet strict deadlines.
• Ability to multi-task and prioritize important, competing tasks and information.
• Self-starter that needs little direction/guidance on what next steps are required with projects and demonstrate a strong attention to detail.
• Excellent verbal communication, organizational, and interpersonal skills.
• Ability to brief DoD senior leaders and influence decision-making.
• Flexible and positive attitude in the face of challenges and ambiguity.
• Ability to take initiative to better support the organization.
• Must have a current driver's license.
• Travel: 15%
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.

Education Requirements :

• Bachelor's Degree or higher, from an accredited university.

Desired Skills :

• Experience and familiarity with the Defense Acquisition System.
• Experience Integrated Air and Missile Defense.
• U.S. Army or other military service experience.
• Experience working in a S-3/G-3 Operations Department at/above the BN level.
• Experience as a Product Manager.
• U.S. DoD Top Secret / Special Compartmented Information (SCI) eligible.
• Master's Degree or higher from an accredited university.

Estimated Time To Hire:

• May 2026

Overview People First. Technology Always. PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce. Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields. Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people. Come Experience It.

EEO Statement PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.