Customer support specialist serp_jobs.h1.location_city

Associate Customer Support Specialist

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Customer Support Specialist with fluent Korean to join us in China.

In this role, you will deliver outstanding service to global enterprise customers while building their trust and promoting customer loyalty. You'll ensure that customers have access to entitlement (or subscription) information, manage entitlements within customer accounts, and provide basic technical assistance.

You will be taking initial customer calls and answering general questions regarding company products and services. You will refer callers to appropriate resources including inbound sales, billing, technical support, etc and follow-ups to customer inquiries regarding orders and may determine caller eligibility for technical support and transfer calls to technical support queues or create technical cases.

What you will do :

• Respond to and resolve basic customer issues by following established guidelines and procedures.
• Document customer interactions and support activities accurately.
• Collaborate with more experienced associates on routine tasks to build understanding and familiarity.
• Escalate complex issues to more senior team members following proper escalation procedures.
• Maintain a high level of customer satisfaction by providing timely and accurate responses to queries.
• Translate customer updates into English and vice versa to ensure the smooth communication with support engineers.

What you will bring :

About Red Hat :

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat :

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) :

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.