Customer support specialist h1.location_city

Customer Support Specialist

North American Composites (NAC) Nashville, TN

What Is NAC (North American Composites)?

North American Composites (NAC) is one of the four operating companies under IP Corporation, a privately held and family-owned organization that has been a leader in the composites industry for over 60 years. NAC is a national distributor of premium quality raw materials for composites manufacturers, offering unmatched technical expertise, customer service, and logistical support.

As part of a stable, growing, and values-driven company, NAC continues to expand its footprint while maintaining a strong focus on supporting our customers across the marine, automotive, construction, industrial, and specialty composites markets.

What You'll Do As A Customer Support Specialist:

As a Customer Support Specialist, you will be the primary point of contact for our customers, supporting order entry, product inquiries, problem resolution, and service excellence. You will work closely with sales, logistics, and operations to ensure smooth order processing and a world-class customer experience. This role is essential to strengthening NAC's partnerships and delivering on our commitment to exceptional service.

What You Can Expect To Do As A Customer Support Specialist:

1. Serve as the main contact for customer inquiries via phone, email, and online channels.
2. Process customer orders accurately and in a timely manner through our internal systems.
3. Provide product information, pricing, lead times, and delivery updates.
4. Coordinate with sales, supply chain, warehouse, and logistics teams to resolve issues and ensure on-time delivery.
5. Assist customers with returns, credits, and order adjustments as needed.
6. Maintain accurate customer account information and documentation.
7. Proactively identify and communicate potential service disruptions or opportunities for improvement.
8. Build strong relationships with customers through professional, friendly, and solution-focused communication.
9. Support various administrative tasks and reporting as required.

What We Are Looking For In A Customer Support Specialist:

• 2+ years of customer service, order entry, inside sales support, or administrative support experience within a manufacturing or distribution environment.
• Strong communication and relationship-building skills.
• High attention to detail with the ability to multitask in a fast-paced environment.
• Experience working in ERP/CRM systems (SAP, Oracle, or similar is a plus).
• Ability to problem-solve and collaborate with cross-functional teams.
• Positive attitude, strong work ethic, and commitment to providing exceptional customer service.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• High school diploma required; associate or bachelor's degree preferred.

Why IP Corporation / NAC?

• Positive, challenging, and supportive work environment.
• Competitive benefits, including dental, vision, generous PTO, 401(k) with company match, and more.
• A stable, privately-held company with over 60 years of no layoffs and continuous growth.
• Freedom to innovate, contribute ideas, and make a meaningful impact on a team that values people.
• Opportunities for growth within NAC and across IP Corporation's four operating companies.

Pay Transparency Range

$22.00$24.00 USD

#LI-IPCORP