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Customer support specialist • new york ny
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As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.Provide prompt and efficie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Junior Customer Support Specialist | Remote | AI SaaS Support.We believe in the power of process and its potential to unlock growth in teams everywhere.
Process Street is an AI software and complian...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Support HR Consultants, who act as Team Leads for 2-3 E|H clients.Edit and update key HR documents.Deliver polished final product on or before deadline.
Research HR or legal policies where clarifica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days)
Respond to customer queries in a timely and accurate way, via phone, email or chat.Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for exam...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Customer Support Specialist, DNA Synthesis - EMEA.Key Responsibilities : Respond to and resolve product, service, and order inquiries via email, chat, and phone Perform...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Make an impact with a fast-growing tech startup company!.We are hiring a friendly customer support specialist to communicate with our customers and help solve problems.
The ideal candidate will have...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.Join us for a re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Amazon Customer Support And Operations Specialist.We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Specialist to join our team.
In this role, you will be res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Practice Better, we believe practitioners and their clients deserve better.We're changing how health and wellness practitioners work by building a modern EHR designed to support their clients' h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
ServiceHero strives to become the leading provider for solving household emergencies, from broken water pipes to pest control and locksmith services.
Our digital platform provides fast and transpare...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Title : Technical Customer Support Specialist.The Research Foundation for Mental Hygiene is seeking a qualified candidate to fill a full-time Technical Customer support specialist position for t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid.Our Customer Support team is looking for its next team member to join our 1 year old team.As ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Title - Customer Support / Technology Support - Japanese and English (mandatory).Location - New York NY 10172 United States(Hybrid).
Contract - 12 months with possible extension.To support client sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Educational Alliance (EA), one of New York City’s original settlement houses, was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lowe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Service Representative.We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team.
The ideal candidate will handle customer interact...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
HistoWiz is the largest online histopathology company based in New York City.Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboratio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Umbrella BPOBrooklyn, NY, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionDiagnose and resolve technical issues related to BPO processes and systems. Collaborate with internal teams to escalate and resolve complex technical problems. Identify opportunities for process improvement and efficiency in customer support procedures. Work closely with team members and management to implement enhancements to existing processes. Maintain accurate and detailed records of customer interactions, technical issues, and resolutions. Contribute to the development and updating of knowledge base articles and support documentation. Communicate effectively with clients to understand their needs and expectations. Provide regular updates and feedback to clients regarding the resolution of their issues. Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards. Participate in quality assurance initiatives and training programs. Be able to adapt and adjust to what the business needs are. Professional English fluency Minimum 3 years of experience in customer support, preferably in a BPO environment. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to handle confidential information with discretion. Bachelor's Degree (Nice to have)
Customer Support Specialist
As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.
Key Responsibilities :
1. Customer Support :
- Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software.
- Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
2. Technical Troubleshooting :
3. Process Improvement :
4. Documentation :
5. Client Communication :
6. Quality Assurance :
7. Adaptability :
Qualifications :
Working Conditions :
This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we invite you to apply for the Customer Support Specialist position. Join our team and contribute to the success of our clients through outstanding service and support.