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Customer support specialist [h1.location_city]

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Customer support specialist • omaha ne

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Customer Support Specialist

Customer Support Specialist

Farm Credit Services of AmericaOmaha, NE, US
[job_card.full_time]
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states...[show_more][last_updated.last_updated_30]
Customer & Billing Support Specialist

Customer & Billing Support Specialist

The Reserves Network IncOmaha, NE, US
[job_card.permanent]
Hourly pay rate of $20–$22 / hour.Direct hire opportunity with long-term stability and growth potential.Excellent benefits, low out-of-pocket medical, and great company perks.Join a long-standi...[show_more][last_updated.last_updated_30]
Engineering Support Specialist

Engineering Support Specialist

Remarcable, Inc.Omaha, NE, US
[job_card.full_time]
Join our fast growing team as a.At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. Our cloud-based platform streamlines procurement and ...[show_more][last_updated.last_updated_30]
  • [new]
Customer Service / Sales Support

Customer Service / Sales Support

The Ōnin GroupOmaha, NE, United States
[job_card.full_time]
The Customer Service Sales Support Representative is responsible for providing customer service to our internal and external customers. This role will involve answering email inquiries, troubleshoot...[show_more][last_updated.last_updated_variable_hours]
  • [promoted]
Customer Support Specialist - East

Customer Support Specialist - East

AttentiveOmaha, NE, US
[job_card.full_time]
Customer Support Specialist - East.At Attentive, we are the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tai...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support Associate

Customer Support Associate

Insight GlobalOmaha, NE, US
[job_card.full_time] +1
Full Time (5 days) and 1 Part Time Opening (2-3 Days)- INTS ASAP / ASAP START DATE!.Basic computer skills – Understanding of Microsoft Office Suite. Customer Service experience and / or Sales experienc...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Customer Support Specialist (US Credit Card / US Mortgage)

Customer Support Specialist (US Credit Card / US Mortgage)

Extend Your TeamOmaha, NE, US
[job_card.full_time]
We are reinventing consumer credit.We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card backed by home ...[show_more][last_updated.last_updated_30]
  • [promoted]
Sales Support Specialist

Sales Support Specialist

Omaha StaffingOmaha, NE, US
[job_card.full_time]
Sales Support Specialist (SSS).We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of le...[show_more][last_updated.last_updated_30]
Family Support Specialist

Family Support Specialist

Angel Guardian IncOmaha, NE, US
[job_card.full_time] +1
The Family Support Specialist will provide person-centered, habilitative services to each participant served.These services are designed to assist individuals in gaining independence and exercising...[show_more][last_updated.last_updated_30]
Peer Support Specialist

Peer Support Specialist

CommonSpirit HealthOmaha, Nebraska, USA
[job_card.full_time]
CHI Health Immanuel located in North Omaha just off of I-680 on 72nd Street offers a full-service hospital cancer center rehabilitation center specialty spine hospital and more.For well over a cent...[show_more][last_updated.last_updated_variable_days]
Customer Support Professional (IT Specialist) #7150

Customer Support Professional (IT Specialist) #7150

GovCIOOmaha, NE, US
[job_card.full_time]
GovCIO is currently hiring for Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Omaha,...[show_more][last_updated.last_updated_variable_days]
Case Specialist - Child Support Customer Service

Case Specialist - Child Support Customer Service

YoungWilliamsOmaha, NE, US
[job_card.full_time]
Join our Legal Team and Help Nebraska Families!.Extensive paid training is provided.Flexible Schedules are available M-F between the hours of 8 am - 5 pm. Medical, dental, vision, voluntary life ins...[show_more][last_updated.last_updated_30]
Family Support Specialist

Family Support Specialist

Family Access CenterCouncil Bluffs, IA, US
[job_card.full_time]
Family Centered Services (FCS) Family Support Specialist (Full-Time)Family Access Center is seeking a Family Centered Services (FCS) Family Support Specialist (FSS) to join our team in supporting a...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Specialist with Spanish and English

Customer Support Specialist with Spanish and English

FoundeverOmaha, NE, US
[job_card.full_time]
Customer Support Specialist With Spanish and English.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best e...[show_more][last_updated.last_updated_30]
  • [promoted]
Sales Support Specialist

Sales Support Specialist

Nebraska StaffingOmaha, NE, US
[job_card.full_time]
We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.Our culture values inclu...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Specialist

Customer Support Specialist

VirtualVocationsOmaha, Nebraska, United States
[job_card.full_time]
A company is looking for a Customer Support Specialist, DNA Synthesis - EMEA.Key Responsibilities : Respond to and resolve product, service, and order inquiries via email, chat, and phone Perform...[show_more][last_updated.last_updated_30]
  • [promoted]
Customer Support Specialist

Customer Support Specialist

AtarimOmaha, NE, US
[job_card.full_time]
Customer Support Specialist to join our dynamic team.As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base.You...[show_more][last_updated.last_updated_30]
  • [promoted]
Lead Specialist, Payments Customer Support

Lead Specialist, Payments Customer Support

First National of NebraskaOmaha, NE, US
[job_card.full_time]
Treasury Management Lead Specialist.At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits in...[show_more][last_updated.last_updated_30]
Case Specialist - Child Support Customer Service

Case Specialist - Child Support Customer Service

YOUNGWILLIAMS INCOmaha, NE, US
[job_card.full_time]
Join our Legal Team and Help Nebraska Families!.Extensive paid training is provided.Flexible Schedules are available M-F between the hours of 8 am - 5 pm. Medical, dental, vision, voluntary life ins...[show_more][last_updated.last_updated_30]
Customer Support Specialist

Customer Support Specialist

Farm Credit Services of AmericaOmaha, NE, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

Work Location

  • Incumbent can work from one of the following offices-Omaha, Kearney, or O'Neill in Nebraska, Newton in Iowa, Manhattan or Marysville in Kansas, Aberdeen, Huron, or Yankton in South Dakota.

Job Summary

Are you someone who thrives on helping others and enjoys opportunities to serve, connect, and impress? We're looking for a dedicated individual with a servant heart to join our team as a full-time Customer Support Specialist.

In this role, you'll be the first point of contact for our valued customers via telephone and email, providing exceptional support and resolving issues with a positive attitude. You’ll answer loan inquiries, process cash management requests, and provide online support.

If you're a natural problem-solver who finds satisfaction in making others' experiences seamless and enjoyable, we’d love to hear from you!

Essential Duties & Responsibilities

  • Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool.
  • Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer.
  • Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and / or guidance.
  • Escalate interactions to appropriate internal resources, as needed.
  • Conduct follow-up activities, as appropriate.
  • Service and Support type activities may include :

    • Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools.

  • Addressing customer / account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
  • Processing cash management requests (wires / ACH / Payment by Phone)
  • Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
  • Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.

    • Education Requirements

  • Associate degree in Business Administration or related field.
  • Bachelor’s degree preferred.

    • Years of Experience

  • 3+ years’ banking or financial services customer support experience or a combination of related experience and / or specialized training required.

    • About Us :

    AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

    AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.