Customer support specialist [h1.location_city]

Job Details

Surprise Bell AZ - Surprise AZ

Hybrid

Part Time

Bachelors Degree in Related Field

$22.00 - $23.00 Hourly

Up to 50%

Any

Nonprofit - Social Services

Description

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time services have grown to support children adults and families with a variety of needs across multiple states that include residential settings day programs employment assistance managed care and home and community based services. Since inception our purpose and mission has remained constant. We create opportunities for and with the people we serve their families and for the men and women who work in the direct care profession.

Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to but also employees and stakeholders. We believe in the individuals families and employees who are part of our organization and that opportunities can and should be created through all of our actions.

RISE is hiring full time and / or part time Family Support Specialists for Maricopa county clients. This is a remote position with occasional in office work out of our Surprise AZ officeThis position delivers the Family Connections and Nurturing Parenting Programs using evidence-based models in-home case management and supportive services to families based on the needs concerns and / or stressors identified by Arizona Department of Child Services (ADCS) and the Family in order to enhance protective capacities and factors within the home to stabilize and preserve the home environment through behavioral changes by the parent / caregiver through the implementation of the RISE Services Inc. mission vision and values and compliance with all company and state regulations and policies.

Job Responsibilities :

• Provide short term time-limited coordination of services and resources to all assigned families based on the needs concerns and stressors of the child(ren) and the family and enhance the protective capacities or strengthen the protective factors identified and outlined by ADCS
• Meet with families based on contract requirements and their needs (weekly monthly) to address and resolve issues or concerns using evidence-based curriculum and community resources including but not limited to : nutrition and home management communication and negotiation skills child development education on safe sleep systems of support
• Accepts responsibility for cases assigned by the Team Lead. Works collaboratively with the Team Lead to support and assist the family in reaching positive outcomes
• Ensure contract timelines are met including weekly progress notes and all other assigned tasks
• Be flexible to meet the needs of the families served including evenings and weekends; accepts emergency phone responsibility when assigned. Extensive travel around the assigned county or metro area is required

Qualifications

This position offersexcellent benefits that includes vacation and sick accrualsmedical dental vision STD LTD FSA and a 403(b) retirement plan with an employer contribution.

If you meet the qualifications on this posting and are interested in joining an amazing team that contributes in making a difference apply online and include your resume and a cover letter with your application.

If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below :

DISABILITY ACCOMMODATION REQUESTS ONLY

(a) Dedicated fax

(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY

(c) US mail- 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources

(d) Dedicated phone 1-Option 1 (Employment Opportunities)

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

Required Experience :

IC

Key Skills

Commercial Property Paralegal,Family Support,FMCG Sales,Admin Support,Adobe Flash

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 22 - 23