Customer support specialist serp_jobs.h1.location_city

Job Description

Job Description

What You’ll Be Doing

You will provide case management services and support the Independent Living Program clients, and work in a trauma-informed, therapeutic environment to promote physical, mental, and behavioral health to clients according to the support plan developed. The Youth Support Specialist will collaborate within the agency to provide wraparound services to help clients develop necessary life skills with the end goal of self-sufficiency.

Hybrid Role, 20% Remote Work.

Your Main Priorities

While additional responsibilities are likely to arise on the job, you will primarily :

• Conduct an initial client assessment to determine opportunities, needs, and required services.
• Develop a support plan with client that center Wraparound services.
• Implement both agency and individual behavior support practices utilizing appropriate trauma-sensitive techniques to monitor, assess, and document incidents and client status.
• Assist clients with obtaining and maintaining employment, education, household management, financial literacy, healthy social skills, accessing community resources, and other necessary life skills.
• Maintain client records, and accurate and timely documentation.
• Coordinate intakes with state agency personnel and participates in client intakes and support meetings; collaborates with community partners involved in client care as necessary.
• Responsible for transporting residents by agency vehicle in accordance with state and agency transportation policies.

Who You Are

Requirements, Skills & Abilities :

Travel Requirements

Site Location : Providence

Statewide travel required

Physical Requirements

Direct Service Staff :

This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and / or cell phone, and communicating with colleagues.

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Culturally and Linguistically Appropriate Services

In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies :

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.

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