Customer support specialist [h1.location_city]
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Customer support specialist • westminster co
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This role supports both onsite Denver employees and distributed team members.Because of hardware handling, office support, and onsite troubleshooting, this position requires being.Provide Tier 1&nd...[show_more][last_updated.last_updated_variable_days]
Inside Sales And Customer Support Specialist.If you're looking for a special place to build or grow your career, you've found it.
Whether you're an experienced professional, a recent college graduat...[show_more][last_updated.last_updated_variable_days]
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Customer Relations & Event Support Specialist
Lava IslandDenver, CO, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Respond to Customer Inquiries Manage and respond to all incoming text messages professionally and efficiently Coordinate Party Planning Schedule and execute callback times with potential party hosts Support Customer Concerns Handle escalations, assist upset customers, and communicate with managers to resolve issues Communicate with Onsite Teams Coordinate with onsite teams for location-specific inquiries Support Technical Generation of Reports Help onsite teams by pulling and creating necessary daily reports. Confirm Details Finalize and verify all party bookings made in person Process Reschedule Requests Assist customers with rescheduling their parties as needed Answer Party-Related Questions Provide information and support for customers who have already booked their events Manage Social Media Inquiries Respond to messages on Facebook and Instagram Engage with Reviews Respond to Google reviews professionally and in alignment with company standards and brand voice Other Complete other tasks as assigned by the Party & Events Manager Excellent written and verbal communication skills Friendly, guest-focused, and a great team player Hardworking, dependable, and adaptable in a fast-paced environment Proactive and motivated to improve guest experiences Proficient with a computer and basic tech functions Availability on evenings, weekends, and holidays Reliable internet connection when working from home Ability to remain calm and professional in high-pressure situations Must be 18 years or older and pass a background check
Job Description
Job Description
Salary : $24-25 / hr
Lava Island Customer Relations & Event Support Specialist
More Than a JobA Chance to Make a Difference!
Why Youll Love Working Here
Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.
- Be part of a team that delivers exceptional customer service
- Help families create unforgettable memories
- Opportunities for growthwe promote from within
- Competitive pay, benefits, and recognition for great work
How Youll Make a Difference
As a Customer Relations & Event Support Specialist, you will be the first point of contact for customers, ensuring exceptional service and clear communication. Your responsibilities may include :
Are You the Right Fit?
Bonus Skills : Hospitality, Event Management, Social Media Engagement, Spanish
What Youll Need
If you're energetic, hardworking, and ready to make a difference, we cant wait to meet you!