Warehouse Operations Analyst
Salary: $85,000 - 100,000 annually + MyShare Equity Program
The Warehouse Operations Analyst is a business analyst embedded within the Operations organization, responsible for translating warehouse operating problems into well-designed process, system, and analytical solutions. The role is empowered to investigate root causes, design future-state processes, evaluate and recommend technology and tooling changes, and influence the decisions that shape how RJW's warehouse network operates. This is not an order-taking position; the Warehouse Operations Analyst is expected to bring forward hypotheses, data, and recommendations that drive measurable improvement in productivity, quality, and operating cost.
The role partners closely with warehouse leadership, the Transformation organization, Operations Engineering & Automation, and supporting functions to scope problems, frame solution options, and drive decisions to closure. The Warehouse Operations Analyst owns the analytical and design work that sits in front of implementation producing the requirements, process designs, data analyses, and decision recommendations that downstream implementation, systems, and operations teams execute against. The role is also accountable for measuring whether changes delivered the expected outcome and recommending course corrections when they do not.
This position reports to a senior leader within the Transformation organization.
Essential Duties and Responsibilities
- Lead end-to-end business analysis on warehouse operating problems from initial problem framing and stakeholder discovery through current-state assessment, future-state design, requirements definition, and post-implementation measurement.
- Design and recommend process changes that improve productivity, accuracy, safety, and cost. Document current-state and future-state processes using clear narrative, swim-lane diagrams, and supporting decision artifacts.
- Evaluate and recommend system, tooling, and automation changes to address operating gaps. Build the business case, assess feasibility and risk, and partner with technology and implementation teams to bring recommendations forward for decision.
- Conduct on-site observation and structured discovery sessions at facilities to validate how work actually happens, surface inconsistency across buildings, and identify standardization opportunities.
- Develop, maintain, and analyze the operational data and KPIs that inform decision-making including throughput, labor productivity, exception rates, quality metrics, and process compliance and translate findings into specific, prioritized recommendations.
- Perform root-cause analysis on chronic operational issues, exception patterns, and performance gaps. Drive findings to a documented decision and a defined corrective action.
- Translate business needs into well-structured functional requirements, acceptance criteria, and test scenarios that downstream implementation, integration, and development teams can execute against without rework.
- Facilitate cross-functional working sessions with operations, transformation, IT, and vendor partners to align on problem definition, evaluate solution options, and drive decisions to closure.
- Partner with the Implementation team to ensure designed solutions are deployed as intended; participate in user acceptance testing, training, launch, and stabilization activities.
- Measure post-implementation outcomes against the original business case. Recommend adjustments, retraining, or process refinements where outcomes fall short.
- Author and maintain the operational documentation that supports the recommended designs SOPs, process specifications, decision logs, and reference materials ensuring they remain accurate as processes evolve.
- Identify and escalate risks, dependencies, and trade-offs early. Propose mitigation strategies and contribute to project sequencing and prioritization decisions.
- Build and maintain trusted partnerships with warehouse leadership and corporate stakeholders, serving as a credible voice on operating reality and a reliable owner of analytical work product.
Knowledge, Skills, and Abilities
- Strong analytical and structured-problem-solving skills; able to decompose ambiguous operating problems into testable hypotheses and supporting analyses.
- Comfortable working with operational data querying, cleaning, summarizing, and visualizing data to support recommendations.
- Skilled in process design and process documentation, including swim-lane and flow modeling.
- Able to write clear, complete, and unambiguous functional requirements, acceptance criteria, and test scenarios.
- Effective facilitator able to lead working sessions with operators, supervisors, managers, and technical staff and drive groups to decisions.
- Strong written and verbal communication; able to tailor message and depth to the audience, from floor supervisor to senior executive.
- Self-directed; able to identify what work needs to be done, sequence it, and complete it without close supervision.
- Sound business judgment; able to weigh cost, risk, complexity, and operational impact when recommending a path forward.
- Demonstrated ownership of outcomes follows recommendations through to implementation and measurement, rather than handing them off.
- Comfortable spending meaningful time on the warehouse floor and engaging directly with operations staff at all levels.
Education and Experience
- Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required
- SQL knowledge is a plus
- Experience with Visio is preferred.
- Knowledge of software development life cycle is a plus.
- Experience in Warehousing or Logistics is preferred.
- Experience with Synapse or similar WMS software is preferred.
- Bilingual in English and Spanish is preferred.
Work Environment:
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.
Employer Rights:
This job description is intended to provide general information about the Warehouse Operations Analyst position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Warehouse Operations Analyst, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.
As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.
Employment-At-Will:
It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.
Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.
Benefits:
401(k) matchingMedical/Dental/Vision insuranceEmployee discountFlexible spending accountHealth savings accountPaid time offSick DaysLong-term Disability InsuranceShort-term Disability InsuranceAccidental InsuranceCritical Illness InsuranceMyShare program