[breadcrumb.workplace_remote] Data analyst [h1.location_city]
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Data analyst • west jordan ut
Staff Operations Data Analyst
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Who we are :
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
About the Role
At SoFi, we’re on a mission to help our members achieve financial independence and reach
their goals — from owning a home to paying off debt to investing for the future. Our Operations
team is at the heart of delivering a world-class member experience.
We’re looking for a Staff Data Analyst to join our Operations Performance Management
team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand
what drives performance, where we can improve, and how we can continue to deliver seamless
experiences to our members.
This role will report to the leader of Ops Business Intelligence and will work closely with our VP
of Operations. This is a highly visible role within SoFi’s data science and Business Intelligence
community and directly contributes towards key company goals and objectives.
What You’ll Do
- Build and maintain agent scorecards, dashboards, reports, and KPIs that measure
operational performance and the member experience.
identify opportunities for improvement.
actionable recommendations that enhance efficiency and quality.
decisions.
reliable data sources and scalable reporting infrastructure.
training, and analytical best practices.
What You’ll Need
related field (Master’s preferred).
or Power BI.
technical audiences.
data.
Nice to Have
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Pay range : $108,800.00 - $204,000.00
Payment frequency : Annual
This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.