Delivery manager serp_jobs.h1.location_city

Project Manager / Engineer

We're looking for a highly capable Project Manager or Engineer to join our Professional Services team. Initially focused on managing client-facing projects, this role is ideal for someone with strong technical curiosity and the drive to grow into a PM / Engineer hybrid position. As part of a phased development plan, you'll start by driving project delivery and collaborationand eventually take on more hands-on technical responsibilities.

If you're an organized, detail-oriented professional with excellent communication and leadership skillsand you're eager to deepen your technical expertisethis role is designed for you.

Key Responsibilities

Lead complex, enterprise-scale implementation projects involving RingCentral products and services.

Manage project scope, timelines, resources, and budgets; maintain visibility into overall project health and ensure milestones are met.

Collaborate with internal teams to coordinate resources, timelines, and deliverables.

Serve as the primary liaison with customers, keeping them informed of progress, risks, and key milestones.

Prepare and maintain detailed documentation including project plans, meeting notes, and reports.

Provide real-time updates to leadership and escalate issues as needed.

Apply strong analytical skills to assess project risks, troubleshoot complex issues, and recommend actionable solutions.

Ensure consistent follow-through on assigned tasks and project milestones to meet all deadlines.

Act as both project leader and technical point of contactbridging gaps between business, engineering, and customer success teams.

Coordinate technical solution design and delivery alongside cross-functional technical teams, including Professional Services Engineers and Solutions Architects.

Oversee technical components such as UC configurations, contact center workflows, telephony porting, integrations, and IVR design.

Participate in technical delivery including solution configuration, system testing, and issue triage.

Assist in interpreting technical requirements and translating them into implementation plans.

Support technical troubleshooting during customer escalations.

Support resource planning and mentoring for junior engineers and project staff.

Contribute to process improvement efforts and promote operational excellence across projects.

Desired Qualifications

5-7+ years of experience in project management and technical delivery, preferably in telecom, cloud services, or enterprise IT environments.

Proven experience managing multi-phase, multi-stakeholder enterprise-level projects.

Strong understanding of : Unified Communications (UCaaS), SaaS solutions, Telephony systems (SIP, VoIP, PSTN, number porting).

Experience working with RingCentral (or equivalent UC / CC platforms) is highly desirable.

Ability to communicate clearly across all levelsexecutive, customer, and technical stakeholders.

Adept in project management tools and methodologies (Salesforce, Monday.com, G Suite etc.).

Excellent interpersonal and people management skillsable to guide and motivate cross-functional teams.

PMP, PRINCE2, or Agile certification are strongly preferred.

Bachelor's degree in a technology or business discipline, or equivalent practical experience.

Work Environment

Hybrid work arrangement : regular in-office collaboration with flexible WFH days.

Fast-paced, collaborative, and highly supportive team culture.

Role requires flexibility to be on-call, including weekends if necessary, to support critical escalations and virtual client needs. This is a fully virtual client-facing role; no on-site travel is required.

Why You'll Succeed Here

This is more than a typical PM role. You'll be a critical force in both orchestrating project success and guiding technical deliveryowning the full lifecycle of customer transformation. It's a launchpad for growth into a hybrid PM / Engineer role, with exposure to enterprise clients, cutting-edge cloud tech, and cross-functional collaboration. If you're a tech-savvy people leader who thrives under pressure and drives results, you'll fit right in.

What we offer :

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child / Adult / Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24 / 7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1 : 1 coaching, perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customersmaking sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line : We are committed to hiring and retaining great people because we know you power our success.

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

If you are hired in Colorado, the compensation range for this position is between $70,700 and $115,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of January 5, 2026. Please apply prior to the deadline to be considered for the role.