Delivery manager serp_jobs.h1.location_city

Platform Enablement & Execution Lead

We are seeking a results-oriented, strategic leader to join the Platform & Delivery Efficiency Team. This role is responsible for driving clarity of purpose, delivering business value, and ensuring cross-functional alignment across delivery strategy and MarTech initiatives. The Program Manager will own the prioritized roadmap, remove blockers, and facilitate regular cadences to ensure successful execution of strategic deliverables. The ideal candidate will partner with business leaders and cross-functional teams to define, prioritize, and drive strategic deliverables that accelerate delivery and enhance engagement so we can communicate with our customers quickly and more effectively.

What You'll Be Doing

• Own and manage a value-driven, prioritized roadmap of strategic deliverables that accelerate delivery and enhance engagement.
• Oversee day-to-day delivery of multiple roadmap items, ensuring initiatives are completed on time, on budget, and on scope.
• Develop individual project plans and track progress against milestones.
• Manage intake of new requests from delivery teams, facilitating review and prioritization in Steerco forums.
• Assemble and coordinate cross-functional teams required for successful delivery.
• Identify, escalate, and resolve blockers impacting delivery.
• Facilitate regular meetings (e.g., standups, steercos) to drive accountability and progress.
• Proactively communicate status, risks, and outcomes to stakeholders.
• Track value delivery and KPIs related to platform efficiency and delivery program.
• Hold cross-functional teams accountable for commitments and outcomes.

Relevant Skillset

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.