Desk clerk [h1.location_city]
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Desk clerk • houston tx
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At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The Hampton Inn Houston I-10W Energy Corridor, managed by Moody National Management LP is currently looking for Front Desk Clerks to join our team.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Summary :
The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction. This includes greeting guests, checking them in / out, and providing them with information about hotel services and amenities.
Essential Functions :
- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies / procedures.
- Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
- Accurately complete any logs / reports as specified by management.
- Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
- Other duties as assigned by management.
Skills :
Competencies :
Education and Experience :
Physical Demands & Work Environment :
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.