Desk clerk [h1.location_city]
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Desk clerk • jacksonville fl
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Are you a social and outgoing individual?.Hyatt Place Jacksonville Airport.The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone call...[show_more][last_updated.last_updated_variable_days]
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Front Desk Agent / h2pAre you a social and outgoing individual? If so, we are looking for a Front Desk Agent to join our guest services team at Hyatt Place Jacksonville Airport! / ppOverview : / ppThe Fro...[show_more][last_updated.last_updated_variable_days]
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We are pleased to announce a wonderful opportunity for a.What will you be doing most days?.Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.W...[show_more][last_updated.last_updated_30])
We are pleased to announce a wonderful opportunity for a.What will you be doing most days?.Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.W...[show_more][last_updated.last_updated_30]
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ...[show_more][last_updated.last_updated_30]
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This is not a complete listing of all.Ensure documents are accurat...[show_more][last_updated.last_updated_30]
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Front Desk Agent
Hyatt Place Jacksonville AirportJacksonville, FL, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required.
Are you a social and outgoing individual?
If so, we are looking for a Front Desk Agent to join our guest services team at Hyatt Place Jacksonville Airport !
Overview :
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths :
Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations
Key Duties & Responsibilities :
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience :
Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.