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Desk receptionist • cedar rapids ia

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Help Desk Supervisor

Help Desk Supervisor

UFG CareerCedar Rapids, Iowa, USA
[job_card.full_time]
Help Desk team ensuring timely high-quality technical support for end users.The supervisor ensures consistent service delivery adherence to SLAs and a positive user experience while also mentoring ...[show_more][last_updated.last_updated_variable_days]
IT Support Desk Technician

IT Support Desk Technician

The 20Cedar Rapids, IA, US
[job_card.full_time]
The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class techn...[show_more][last_updated.last_updated_1_day]
Receptionist

Receptionist

UnityPoint HealthCedar Rapids, United States
[job_card.part_time]
Experience Specialist / Receptionist .Saturday / Sunday 2 : 00PM-10 : 30PM.At UnityPoint Health, you matter.We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare seve...[show_more][last_updated.last_updated_30]
Lifestyle Consultant Front Desk

Lifestyle Consultant Front Desk

Massage Heights - Cedar RapidsCedar Rapids, IA, US
[job_card.full_time]
Become part of the team at Massage Heights and help us inspire, educate and promote a balanced lifestyle for every Member and Guest that walks through our door. We are in search of a Lifestyle Consu...[show_more][last_updated.last_updated_30]
  • [promoted]
Greeter – Front Desk Team Member

Greeter – Front Desk Team Member

Buffalo Wild WingsCedar Rapids, IA, US
[job_card.part_time]
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...[show_more][last_updated.last_updated_30]
Property Desk Adjuster

Property Desk Adjuster

EAC Claims Solutions LLCCedar Rapids, Iowa, United States
[job_card.full_time]
At EAC Claims Solutions, we are dedicated to resolving claims with integrity and efficiency.Join us in delivering exceptional service while upholding the highest standards of professionalism and co...[show_more][last_updated.last_updated_30]
Lifestyle Consultant Front Desk

Lifestyle Consultant Front Desk

Massage HeightsCedar Rapids, IA
[job_card.full_time]
Become part of the team at Massage Heights and help us inspire, educate and promote a balanced lifestyle for every Member and Guest that walks through our door. We are in search of a Lifestyle Consu...[show_more][last_updated.last_updated_30]
  • [promoted]
Veterinary Receptionist

Veterinary Receptionist

Veterinary Practice PartnersHiawatha, IA, US
[job_card.full_time]
Receptionist for Petersen Pet Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for thei...[show_more][last_updated.last_updated_30]
Patient Experience Specialist Orthodontics Front Desk

Patient Experience Specialist Orthodontics Front Desk

KSICedar Rapids, IA, US
[job_card.full_time]
Patient Experience Specialist Orthodontics.Cedar Rapids, IA | 4-Day Workweek | No Nights or Weekends.Were partnering with a respected and growing orthodontic practice in Cedar Rapids to find a frie...[show_more][last_updated.last_updated_30]
  • [promoted]
Service Desk Attendant

Service Desk Attendant

Iowa StaffingCedar Rapids, IA, US
[job_card.full_time]
Unitypoint Health Experience Specialist / Receptionist Multispecialty Clinic.Unitypoint Health Experience Specialist / Receptionist Multispecialty Clinic - Pulmonology|Nephrology|Infectious Disease.Mon...[show_more][last_updated.last_updated_30]
  • [promoted]
Receptionist

Receptionist

H&R BlockCedar Rapids, IA, US
[job_card.full_time]
H&R Block Seasonal Client Service Professional / Receptionist.At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clie...[show_more][last_updated.last_updated_30]
Service Receptionist

Service Receptionist

Dave Wright Nissan SubaruHiawatha, IA, United States
[job_card.full_time]
IMMEDIATE OPENING! NO DEGREE NECESSARY! AWARDED BEST DEALERSHIP TO WORK FOR 12 TIMES! Dave Wright Nissan Subaru Core Values : • We Solve It • We Are All One Team • We Do What We Say • We Grow Or We ...[show_more][last_updated.last_updated_variable_days]
Help Desk Supervisor

Help Desk Supervisor

UFG CareerCedar Rapids, Iowa, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

UFG is currently hiring for a Help Desk Supervisor who will be responsible for overseeing the daily operations of the Help Desk team ensuring timely high-quality technical support for end users.

The supervisor ensures consistent service delivery adherence to SLAs and a positive user experience while also mentoring team members and coordinating escalations to higher support tiers when necessary. The ideal candidate will bring strong technical knowledge proven leadership skills and the ability to foster collaboration across IT teams to continuously improve end-user support services.

Success in this role requires strong people leadership operational discipline and a passion for delivering technology support that empowers users and supports business productivity at scale.

Essential Duties and Responsibilities :

Team Leadership and Service Delivery

  • Supervise and mentor Help Desk team members providing coaching development and performance feedback.
  • Manage daily staffing ticket queues and workload distribution to ensure appropriate coverage and timely resolution of issues.
  • Foster a customer-first culture centered on responsiveness professionalism and accountability.
  • Provide clear communication to the team regarding organizational or procedural changes.

Operational Excellence and Support Standards

  • Oversee the intake triage and escalation of help desk requests ensuring requests are logged categorized and prioritized appropriately.
  • Monitor SLA performance and report on team metrics identifying areas for improvement.
  • Ensure compliance with established policies procedures and ITIL-based service management practices.
  • Promote use of ITSM tools (e.g. JIRA / JSM Confluence) to manage tickets track performance and document solutions.
  • Identify opportunities to streamline workflows through automation knowledge base expansion and self-service tools.

    • Cross-Team Collaboration and Escalation Management

  • Partner with Technology Operations and Delivery teams to ensure efficient escalations and resolution of complex issues.
  • Collaborate with Infrastructure Application Engineering and Delivery teams to support testing and validation of new systems and applications from the end-user perspective.
  • Act as an escalation point for unresolved or complex help desk issues.
  • Contribute to enterprise projects by representing the Help Desk team in planning testing and deployment activities.

    • Inventory and Capacity Management

  • Support tracking and reporting of hardware software and peripheral inventory related to Help Desk operations.
  • Ensure accurate up-to-date knowledge base articles and documentation are created and maintained.
  • Support compliance and audit efforts by ensuring processes and documentation are complete and audit ready.

    • Project and Cross-Team Collaboration

  • Manage team workload and project assignments ensuring work is aligned with priority scope and available capacity.
  • Participate in enterprise initiatives and cross-functional projects representing the Help Desk perspective in planning design and deployment phases.

    • Job Specifications : Education :

  • Bachelors degree in information technology Computer Science MIS or equivalent work experience in an enterprise technology environment.

    • Experience :

  • 5 years of IT support or help desk experience.
  • 2 years of leadership experience in a service desk / help desk environment including team supervision or project leadership.
  • Demonstrated experience with ticketing systems reporting and SLA management.

    • Certifications / Designations :

  • While no certifications are specifically required for this position the employee is expected to remain up to date with changes in technology and enterprise-level management particularly as they are relevant to the insurance industry. Some certifications that might be useful include :

    • Microsoft 365 Certified Fundamentals

  • Microsoft 365 Administrator Expert
  • ITIL 4 Foundation or Managing Professional

    • Working Conditions :

  • General office environment with occasional travel to branch offices.
  • Up to 10% travel which may include overnight stays.
  • May require off-hours availability to handle escalations or critical issues.

    • Pay Transparency Statement :

    UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $71598 - $94396 annually which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors including relevant experience education certifications skills internal equity geography and market data.

    In addition to base salary UFG Insurance offers a comprehensive total rewards package that includes :

  • Annual incentive compensation
  • Medical dental vision & life insurance
  • Accident critical Illness & short-term disability insurance
  • Retirement plans with employer contributions
  • Generous time-off program
  • Programs designed to support the employee well-being and financial security.

    • This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.

    Required Experience :

    Manager

    Key Skills

    user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 71598 - 94396